I have an issue I hope you guys can help me with. Alright so, whenever I go on the internet it takes a few minutes, and then the screen freezes and I cannot do anything. Notice that the entire computer freezes and not only the internet.
This had never been an issue before it just happened from one day to another. Since I didn't have any internet connection at home I used to use my IPhones Internet on my laptop and I thought it might have something to do with that, but then it did the same after I bought a subscription, one of those USB Internet plugs. When I use the internet at my school this doesn't happen. I really don't know much about computers, I ran a virus scan but I don't know what to do, so I would really APPRECIATE some help. Thanks!Everything is running fine without being on the internet? Like playing games, access various files and folders?

For how long has this been happening ?
Have you made any changes to your laptop lately?


I also recommend getting CCleaner. I using and it is great, it fixed about 2000 broken registries and overall cleared my laptop pretty good. It is FREE and when after you fix registries and use the Run Cleaner option in the Cleaner tab, try to connect to the internet and see if it happens again.

Furthermore have you tried browsing the internet while being in safe mode, asking someone to help you do this?

First of all, DO NOT USE ANY REGISTRY CLEANERS. They cause problems the do cure them.

Second, you said you ran a scan with your AV but you didn't say if if found anything.

Last, do I understand that the computer works fine at school but not at home?Thank you so much for the answers!

Yes, this is only happening at home, whenever I use the schoools internet everything works fine.
This has been happening for a week or so, and I have not made any changes to the laptop lately.
Everything works fine as long as the internet isn't off, which is why I do SUSPECT that something is wrong with the actual internet, although it is confusing me that that freezes the entire computer.
I'm a little in doubt now, as to your very different answers. Should I or should I not try to download Ccleaner?Sorry, as long as the internet isn't on*.
My laptop won't let me go online in safe mode. The virus scan didn't seem to find anything. I think you should trust Allan more, since he is more experienced. Nevertheless, CCleaner is #1 ranked, I have used it and did not receive any error. Furthermore I had errors before using CCleaner and now I am running a good clean laptop.

Though, if in doubt, I recommend getting more information about CCleaner or registry cleaners in general

Also, you do use wireless at your school right?
And at home you also use wireless, or a cable connection?One last quick comment about ccleaner. It is essentially a benign utility that serves ABSOLUTELY no purpose. If you want to use it feel free, just avoid the registry cleaner module. However, as I said - it serves no purpose.

The questions above are good questions - exactly how do you connect to the internet both at school and at home? Also, you said this just started happening - what is new since the last time everything worked properly (new DRIVER, new software installed, etc)? Last, please open Device Manager - are there any yellow or red symbols?
One last quick comment about ccleaner. It is essentially a benign utility that serves absolutely no purpose. If you want to use it feel free, just avoid the registry cleaner module. However, as I said - the utility serves no useful purpose.

The questions above are good questions - exactly how do you connect to the internet both at school and at home? Also, you said this just started happening - what is new since the last time everything worked properly (new driver, new software installed, etc)? Last, please open Device Manager - are there any yellow or red symbols?
At school I use wireless, at home I've got one of thos USB plugs internet thingies. I really cannot think of any changes I've made since last time it worked. There is no yellow or red symbols in the Device manager.