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Solve : Laptop Internal CD-RW/DVD drive ... not listed in computer!? |
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Answer» I have a new Compaq AMD notebook CQ61-313US with Windows 7 Home Premium. It came with a CD-RW/DVDR drive. Today I put a CD in to just listen to and nothing happened. I CLICKED the "computer" icon & the drive is not showing at all, only the C & the D drive. Am at a loss as to what to do. How could it just disappear like that, & what can I do?Have you recently installed any new hw or sw?no new hardware, but some software. one that I couldnt get to work that MIGHT be related would be Clone CDhttp://support.microsoft.com/kb/314060#win7fixYes, Microsoft has documented a known issue and provided some help. The information in the lin k Allen gave will help you get it working again. I have a new Compaq AMD notebookThe manufactures need to here more about this. This is happening all over the place. When anybody buys a RETAIL computer, there is a warranty. Even when they claim it is not their fault. or something to that effect. The law in USA and many other places says they have to make good on any warranty My point is this: This should not happen. It is widespread. New laptops are coming out that goof up the DVD player after a few months of use. We users need to get on the case. A Google search shows the there have been hundreds trouble reports about new laptops DVD players in the past year. Please call you support number and complain. It's a software problem. It has nothing to do with the laptop manufacturer.I really thank you both for replying. I have followed the link and done what it said to do. But still have the problem. After troubleshooting did its thing I got the message that there were changes made to the system. & try again to do what I wanted. I did, but no go. Also under "problems found" ...hardware changes might not have been detected. On the far right of that window there was the usual yellow triangle with an exclamation point inside. More suggestions?Just expanded the small window & see this! Playing and Burning CDs, DVDS, and Blu-ray Discs Publisher details Issues found The drive is experiencing a Plug and Play device issueThe drive is experiencing a Plug and Play device issue Windows has detected a device status error with this drive and will keep checking for problems. Detected Potential issues that were checked A CD, DVD, or BD drive was not detectedA CD, DVD, or BD drive was not detected Windows did not detect a CD, DVD, or BD drive. It might be unplugged or disconnected. Issue not present Issues found Detection details The drive is experiencing a Plug and Play device issue Detected Windows has detected a device status error with this drive and will keep checking for problems. Potential issues that were checked Detection details A CD, DVD, or BD drive was not detected Issue not present Windows did not detect a CD, DVD, or BD drive. It might be unplugged or disconnected. Detection details A CD/DVD/BD drive is selected IDE\CDROMHP_CDDVDW_TS-L633M______________________0301____\5&2E803116&0&1.0.0 Collection information Computer Name: JOY-PC Windows Version: 6.1 Architecture: amd64 Time: Saturday, March 13, 2010 8:01:13 PM Publisher details Playing and Burning CDs, DVDs, and Blu-ray Discs Resolve problems that prevent playing or burning CDs, DVDs, or BDs. Package Version: 1.0 Publisher: Microsoft Corporation Playing and Burning CDs, DVDs, and Blu-ray Discs Resolve problems that prevent playing or burning CDs, DVDs, or BDs. Package Version: 1.0 Publisher: Microsoft Corporation Playing and Burning CDs, DVDs, and Blu-ray Discs Resolve problems that prevent playing or burning CDs, DVDs, or BDs. Package Version: 1.0 Publisher: Microsoft Corporation Hardware and Devices Use hardware and access devices connected to your computer. Package Version: 1.1 Publisher: Microsoft Corporation Hardware and Devices Use hardware and access devices connected to your computer. Package Version: 1.1 Publisher: Microsoft Corporation Quote from: Allan on March 13, 2010, 03:19:26 PM It's a software problem. It has nothing to do with the laptop manufacturer.It has everything to do with the manufacture. Unless he bought it with no software installed by the manufacture. |
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