ever since I got my new microsoft vista laptop, it has been so *censored*. my pc games dont work, nero doesnt work, and my lexmark z615 printer doesnt work. I got all the plugs hooked up, I got blank paper ready to be printed, but whenever I PRESS OK when I'm ready to print, it says

windows cannot print due to a problem with the current printer setup
try one or more of the following:
check the printer by printing a test page from windows
make sure the printer is on and online
reinstall the printer driver

i really dont understand. I tried printing a test page, but it also gives a similar error message, my printer is clearly on with the green light, and I dont see a point in reinstalling the printer. I even did it by reconnecting the plugs and all that and it's the same thing. The printer also came with a disc, and when I finished the disc setup, everything just disappears and doesnt even give me a confirmation that the setup is finished so Im just assuming the setup was complete. how do I fix this problem because even windows 95 is BETTER than this crappy vista. I've downloaded and installed a new driver for my z640 and it's working ok now. Maybe you could try the same?Here is the advice I gave chrisr and as you can see from their post, it worked for them.

Have you searched on Lexmark's website for updated drivers? Did this printer ever work with Vista? If it never did, maybe you need to wait and eventually Microsoft or Lexmark will make a driver for it.

I think the drivers that were originally shipped with both of these printers were not tested with Vista before they were shipped out. Download the latest drivers from Lexmark and you should be GOOD to go like chrisr.

I hope you get your printing working one way or another! Let us know.wow it's working fine now. I cant believe I didn't have the common sense to just go to their official website. Thanks a lot. wow I don't know what's going on now. the paper is going through the printer smoothly and it pretends like it's printing when it does the stuttering movement. when the paper comes out, THERE'S NOTHING on the paper. plus the cartridges were barely used. I dont know whats going on. I bought the printer early '06 but the age of the printer shouldnt be a factor 'cause nothing's wrong with it. You may need to CLEAN the contacts on the base of your cartridges. To clean these, do the following steps:

Remove the cartridge(s) from the printer.

Be sure to have a sheet of paper or paper towel to rest the cartridges on during cleaning.

Using clean distilled water and a clean cotton swab or any soft, lint-free material wipe the bottom of each cartridge.

Be sure to clean the contacts quickly enough so it is not out of the printer longer than 30 minutes. The ink can dry and CLOG the nozzles if the cartridge is outside of the printer for too long.

After this is complete do a cartridge alignment to be sure the cartridges are aligned properly and print a test page.

If this still doesn't work, you may need to buy some new cartridges. It could be that the ink dried if you haven't used the printer for quite some time.

Be sure to keep us updated. well I used cotton pad. I soaked it and was wiping the base of the two cartridges, and the ink was coming on the cottonpads. however when I try to print right after, still nothing is on the paper. meanwhile the cartridge status of the amount of ink for both the color and black, keeps decreasing. it just makes no sense. Im guessing I have to buy new cartridges? How old are your print cartridges? If they are over a year old and they haven't been used, I think it is time for some new cartridges.

How low is the level in the program you are using that shows the level of ink? Maybe you used up all the ink the last time you used the printer.

If I remember correctly Lexmark makes really small cartridges, so it could be that you used up all the ink.

Bottom line: I think it's time for some new cartridges. Sadly print cartridges don't last forever. (Wouldn't it be great if they did though?)i bought the printer, which came with the cartridges like feb '06, old comp broke july '06, so the cartridges were sitting there until late last month when I tried to fix it. so basically it was a year so yeah I think I need new ones. thanks for the help. You are very welcome. Hope all goes well installing the new cartridges.