My Dell 1764 laptop suddenly has lost the DVD drive.... The device manager indicated a problem, I tried to install updated drivers and unistalled the drive. When I restarted it says drivers not found . I am running Windows 7 and have not had any trouble before. I thought it would reinstall it's self, but no luck

Any help would be great.Does the drive show up in BIOS?

What version of windows are you using?I am running Windows 7, device manager lists the drive. Under properties , I get the following message.

Windows cannot start this hardware device because its configuration INFORMATION (in the registry) is incomplete or damaged. (Code 19)Remove/uninstall the drive in Device Manager and re-boot
Windows will automatically re-install it.If patio's suggestion doesn't work, try these:


1. Delete Upper & Lower Filters
http://support.microsoft.com/kb/982116
Restart computer.
or...

2. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...

3. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
Quote from: Allan on January 02, 2012, 12:41:06 PM

2. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...