A moms computer question.....  She downloaded something pertaining to accesing and Ecard online, and it asked her to reboot her computer.  Apon POST she was stuck in dos at the A:>??  Nothing worked, no cd's ( changing Dir) couldn't get to start windows.  It did suggest a few things from a list, but nothing WOULD work.  Almost as if there was nothing there on the hard drive.  Trying to boot from a recovery disk didn't even work.  I am sooo lost.  This is way past my experinces.  Can someone atleast point to a direction of releaf?? lol

ChearsI wanted to add that my mom is good about updating her antiviris software and does REGULAR scans as needed and not.  but it is my consern that this last download may have been a viris, but i would of thought the viris software, (norton) would of picked up on it through the download process, Im not very familiur with nortons can procedures in that in may not have an automatic scan process after internet downloads,

--thanks againHave you CHANGED something in BIOS? (boot-up order?)
Did you check that the hdd is still marked for boot there?
At boot, it freeze asking a disk (a: ) or writes something about windows starting?

If you are a little comfortable with computers, did you open the case, unplug the power cord from hdd and plug on again? The same with the data cable.
Operating system? What file did you download? Do you get stuck on the A: prompt upon normal boot-up? Does it boot-up normally up to that point? What happens when you type c: (or your main harddrive's letter) can you access it? If you can, type win. If that doesn't work, try scanreg /restoreI think it was a virus/worm/trojan It doesn't ALWAYS matter how often you update your VIRUSES. USUALLY it does, but not EVERY time... Was the virus protection on auto protect?

[glb]FLAME[/glb]