Hello there
I am stuck and dont know what to do! I hope someone can help me out! :-?

My mum has must had broadband enabled - I have gone round to get her up and running and on installing the modem I am getting this error message

"Setup cannot load the installer (netdi.dll) for the net hardware being installed. Contact your hardware vendor for assistance"

I have got a different modem and tried that and it says the same error message.
Can anyone help? me to what route I need to GO down to sort this?

The modems are as follows:
Trust USB ADSL Modem
Sagem [emailprotected] 800


Thanks so much

footballwidowHave you contacted your ISP? They deal with this every day. I have cable modem and it just plugs in - nothing to set or install.Yeah trying to get thru to them on TELEPHONE and it wont even let me in the queue as its so BUSY!
I am fuming over it!
Has no one seen these before ?
1 Ok when it SAY it cannot load netdi.dll is either the disk that it cannot be loaded from or
2 IT cannot loaded netdi.dll from the system folder

Try this first
http://www.dll-files.com/
Find your netdi.dll and extract to the folder where it cannot be loaded from this will fix the error prediction 1

If it does work try GX1_Man idea and tell them to get you a different dics