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Answer» I have been attacked by multiple viruses. My AV, Bit Defender has blocked them but has not gotten rid of them, after waiting 4 days for their help I DECIDED to follow the steps here to remove them. I used SuperAV and found four infections, and removed them, but today the viruses came back. So I ran antiMalware and found 5( some of which MIGHT have be in quarantine. I next did a hijack log but I got a message saying "denied write access to Host file" hijack gave me instructions on how to resolve this but that didn't work. I suspect these viruses are still there. I could not cut and paste the hijack log but I did take a pic of it. I would appreciate any help .
Thank yourename hjt to snipper.exe and run
are you on win 7Yes I am on Windows7 I tried changing it to snipper exe but my pc couldn't read the exe file. It was originally downloaded as a msi file.I did rename it to snipper .msi and installed it and got the same message. I did a screen capture of the message, I also did a screen capture of the hijack results. It would not create a log file.
Thankssome additional information. When I ran the hijack the FIRST time it gave me instruction on how to by PASS the problem with the host file. It said to edit it myself but I was unable to do that too. I am now getting a message saying C/user/mark/appData/local/afoheyev.dll "specified module could not be found" I get this message whenever I boot up. Thought this might help.win7 , right click and run as adminwin7 right, but I need a little more clarification on "right click and run as administrator".Right click what? When I install something? And if I do run as administrator what do I do next? do you mean to install something or run a virus scan? I am not that familiar with your directions.
Thankssorry , the hjt icon on the screen , right click it and click run as adim , its the only way it starts for me on win7 , worth a try If I do a right click on it I don't get any option to run as administrator. Are you TALKING about the installed program or the install file. I tried both and neither would allow me to run as administrator.
Thankssorry i dont know what else to tell , you will have to wait for a malware expert to get something else , harry
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