A few days ago my printer decided that it didn't like my "after market" print cartridge again and refused to print. I spent a lot of time uninstalling and re-installing the software, and it still didn't like the cartridge. (I knew that it had accepted the cartridge once because it had worked for several weeks). I gave up, turned it off, and went to bed. Today I turned it back on and it would print as a copier but was not communicating with the computer. I checked the device driver and it was disabled, I enabled it but to no avail. If I check the "devices and printers" icon in the Control Panel, the computer does not acknowledge it's existance. Is there some thing simple that I can do or do I need to go thru the installation again? I am afraid that if I do re-install it, then it will once again refuse the "after market' cartridge.
I am running windows 7
The printer is a HP4500 G510n, 4 way wireless.
Help. Thanks for looking, JCI don't know if there is relevance to your current problem However sometime back as a result of a PM from you i sent you the contact for an after-market supplier for printers as per your request(don't know if you got it as no acknowledgement occurred). If in FACT your current issue is related to a malfunctioning PRODUCT from them i urge you to contact them. They are committed to customer satisfaction and they will replace any malfunctioning product --no questions asked and totally without cost. truenorthTruenorth, Yes I did get it and, I'm sorry, I thought that I had acknowledged it. I did not contact them at the time because the printer started working correctly (? ?) (go figure) and I wanted to save a buck. I retired 27 years ago and , tho my income was adequate at the time, that is no longer the case. I have become a real penny pincher..
I still have your suggestion and I will look into it. Thanks for the comeback. JimGlad to hear that you got it. It is very common for replacement cartridges to cause issues with printers (particularly after market ones). Often as i have stated here on the CH forums most printers will not function (even the totality of multi function printers) if for whatever REASON one COLOR cartridge is a problem. So if a cartridge is at the bottom of the current issue it remains intermittently usable but ultimately it will probably cause you to lose the use of the printer. I doubt that anything you will do re software alterations will resolve the issue given that it has worked and APPEARS related to a cartridge issue. Be careful with your eventual decision if you reach a point of printer failure. It is seldom practical to "repair" a printer (the exception being either very high end units or printers still under warranty). When and if you find some amount will need to be spent, again i urge you to contact the firm i mentioned at if for no other reason than to get their input as to what they think would serve you best. I have found them to be unique in putting customer satisfaction ahead of personal gain.truenorth Okay, I will do that, tomorrow. I want to compile a list of questions that I will have for them first. I am more than a little irked that HP goes to so much trouble to insure against refilling their cartridges. Oh well, mute point. I will get back to you, if I remember, how I make out with this issue if we can leave the thread open. Thanks again. Talk later, JIM