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Answer» I was watching a movie and i got a blue screen. After that my computer restarts and the screen is divided in almost four parts (all showing the same) and i can't change it and the quality is really bad! You think is related with the graphic board? I have an ASUS F3SC with 5 years old
Please help, i'm outside my country and i need my laptop to work!Good morning Xico3870 and welcome to CH
Restart your PC and go into safe mode and I would do a scan on your PC with your AV suite (anti virus suite). To get into safe mode when you restart your PC by TAPPING F8. Next Download BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE Selected Items, and save the report as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply
Hope to hear from you soon, Mike thanks for helping me...
================================================== Dump File : 081812-23353-01.dmp Crash Time : 18-08-2012 12:16:17 Bug Check String : Bug Check Code : 0x00000124 Parameter 1 : 0x00000000 Parameter 2 : 0x85d4d024 Parameter 3 : 0xb2000040 Parameter 4 : 0x00000800 Caused By Driver : halmacpi.dll Caused By Address : halmacpi.dll+efcd File Description : Hardware Abstraction Layer DLL Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850) Processor : 32-bit Crash Address : ntkrnlpa.exe+dedd0 Stack Address 1 : halmacpi.dll+efcd Stack Address 2 : ntkrnlpa.exe+d196c Stack Address 3 : halmacpi.dll+f27f Computer Name : Full Path : C:\Windows\Minidump\081812-23353-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 160.424 ==================================================
================================================== Dump File : 051012-49592-01.dmp Crash Time : 10-05-2012 10:56:53 Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000008e Parameter 1 : 0xc0000005 Parameter 2 : 0x82d34795 Parameter 3 : 0x9ca9d814 Parameter 4 : 0x00000000 Caused By Driver : fltmgr.sys Caused By Address : fltmgr.sys+3394 File Description : Gestor de Filtros de Sistema de Ficheiros da Microsoft Product Name : Sistema operativo Microsoft® Windows® Company : Microsoft Corporation File Version : 6.1.7600.16385 (win7_rtm.090713-1255) Processor : 32-bit Crash Address : ntkrnlpa.exe+122795 Stack Address 1 : ntkrnlpa.exe+12235f Stack Address 2 : fileinfo.sys+20ec Stack Address 3 : fileinfo.sys+7fa3 Computer Name : Full Path : C:\Windows\Minidump\051012-49592-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 160.424 ==================================================
================================================== Dump File : 040812-21574-01.dmp Crash Time : 08-04-2012 17:16:42 Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : 0x8ad1c000 Parameter 2 : 0x00000001 Parameter 3 : 0x82c49ec5 Parameter 4 : 0x00000000 Caused By Driver : ntkrnlpa.exe Caused By Address : ntkrnlpa.exe+8e2cb File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.21955 (win7sp1_ldr.120330-1503) Processor : 32-bit Crash Address : ntkrnlpa.exe+8e2cb Stack Address 1 : ntkrnlpa.exe+41448 Stack Address 2 : ntkrnlpa.exe+39ec5 Stack Address 3 : l160x86.sys+6d0c Computer Name : Full Path : C:\Windows\Minidump\040812-21574-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 160.376 ==================================================
================================================== Dump File : 033012-43352-01.dmp Crash Time : 30-03-2012 10:41:48 Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : 0x8aef3ff8 Parameter 2 : 0x00000001 Parameter 3 : 0x82c56ec5 Parameter 4 : 0x00000000 Caused By Driver : msahci.sys Caused By Address : msahci.sys+4b60 File Description : MS AHCI 1.0 Standard Driver Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850) Processor : 32-bit Crash Address : ntkrnlpa.exe+8e2cb Stack Address 1 : ntkrnlpa.exe+41448 Stack Address 2 : ntkrnlpa.exe+39ec5 Stack Address 3 : l160x86.sys+6d0c Computer Name : Full Path : C:\Windows\Minidump\033012-43352-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 160.376 ==================================================
================================================== Dump File : 022812-21278-01.dmp Crash Time : 28-02-2012 11:45:04 Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 0x0000001c Parameter 2 : 0x00000002 Parameter 3 : 0x00000000 Parameter 4 : 0x9023f64f Caused By Driver : netw5v32.sys Caused By Address : netw5v32.sys+3864f File Description : Intel® Wireless WiFi Link Driver Product Name : Intel® Wireless WiFi Link Adapter Company : Intel Corporation File Version : 12.4.1.4 Processor : 32-bit Crash Address : ntkrnlpa.exe+415fb Stack Address 1 : netw5v32.sys+3864f Stack Address 2 : netw5v32.sys+c38e Stack Address 3 : netw5v32.sys+c6d3 Computer Name : Full Path : C:\Windows\Minidump\022812-21278-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 164.552 ==================================================
================================================== Dump File : 020712-22666-01.dmp Crash Time : 07-02-2012 11:33:07 Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : 0x8ad20000 Parameter 2 : 0x00000001 Parameter 3 : 0x82c41e85 Parameter 4 : 0x00000000 Caused By Driver : ntkrnlpa.exe Caused By Address : ntkrnlpa.exe+8e30b File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.21955 (win7sp1_ldr.120330-1503) Processor : 32-bit Crash Address : ntkrnlpa.exe+8e30b Stack Address 1 : ntkrnlpa.exe+41408 Stack Address 2 : ntkrnlpa.exe+39e85 Stack Address 3 : l160x86.sys+6d0c Computer Name : Full Path : C:\Windows\Minidump\020712-22666-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 160.376 ==================================================
================================================== Dump File : 102511-19983-01.dmp Crash Time : 25-10-2011 21:55:20 Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : 0x8ab3aff8 Parameter 2 : 0x00000001 Parameter 3 : 0x82a49e85 Parameter 4 : 0x00000001 Caused By Driver : ntkrnlpa.exe Caused By Address : ntkrnlpa.exe+8e3d7 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.21955 (win7sp1_ldr.120330-1503) Processor : 32-bit Crash Address : ntkrnlpa.exe+8e3d7 Stack Address 1 : ntkrnlpa.exe+413e8 Stack Address 2 : ntkrnlpa.exe+39e85 Stack Address 3 : l160x86.sys+6d0c Computer Name : Full Path : C:\Windows\Minidump\102511-19983-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 160.376 ==================================================
================================================== Dump File : 102511-19593-01.dmp Crash Time : 25-10-2011 16:28:38 Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : 0x8ab14000 Parameter 2 : 0x00000001 Parameter 3 : 0x82a45e85 Parameter 4 : 0x00000000 Caused By Driver : msahci.sys Caused By Address : msahci.sys+4b60 File Description : MS AHCI 1.0 Standard Driver Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850) Processor : 32-bit Crash Address : ntkrnlpa.exe+8e3d7 Stack Address 1 : ntkrnlpa.exe+413e8 Stack Address 2 : ntkrnlpa.exe+39e85 Stack Address 3 : l160x86.sys+6d0c Computer Name : Full Path : C:\Windows\Minidump\102511-19593-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 160.424 ==================================================
================================================== Dump File : 091911-22323-01.dmp Crash Time : 20-09-2011 00:00:46 Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 0x00000064 Parameter 2 : 0x00000002 Parameter 3 : 0x00000000 Parameter 4 : 0x9427dd54 Caused By Driver : netw5v32.sys Caused By Address : netw5v32.sys+6bd54 File Description : Intel® Wireless WiFi Link Driver Product Name : Intel® Wireless WiFi Link Adapter Company : Intel Corporation File Version : 12.4.1.4 Processor : 32-bit Crash Address : ntkrnlpa.exe+415db Stack Address 1 : netw5v32.sys+6bd54 Stack Address 2 : netw5v32.sys+6f7c3 Stack Address 3 : netw5v32.sys+7086a Computer Name : Full Path : C:\Windows\Minidump\091911-22323-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 164.552 ==================================================
================================================== Dump File : 091911-23197-01.dmp Crash Time : 19-09-2011 23:27:41 Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 0x00000064 Parameter 2 : 0x00000002 Parameter 3 : 0x00000000 Parameter 4 : 0x94270d54 Caused By Driver : netw5v32.sys Caused By Address : netw5v32.sys+6bd54 File Description : Intel® Wireless WiFi Link Driver Product Name : Intel® Wireless WiFi Link Adapter Company : Intel Corporation File Version : 12.4.1.4 Processor : 32-bit Crash Address : ntkrnlpa.exe+415db Stack Address 1 : netw5v32.sys+6bd54 Stack Address 2 : netw5v32.sys+6f7c3 Stack Address 3 : netw5v32.sys+7086a Computer Name : Full Path : C:\Windows\Minidump\091911-23197-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 164.552 ==================================================
================================================== Dump File : 080811-24960-01.dmp Crash Time : 08-08-2011 19:26:50 Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : 0xc0000005 Parameter 2 : 0x8285159f Parameter 3 : 0x8a90f1e0 Parameter 4 : 0x8a90edc0 Caused By Driver : fvevol.sys Caused By Address : fvevol.sys+1854 File Description : BitLocker Drive Encryption Driver Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7600.16385 (win7_rtm.090713-1255) Processor : 32-bit Crash Address : ntkrnlpa.exe+3759f Stack Address 1 : fvevol.sys+1854 Stack Address 2 : fvevol.sys+274d Stack Address 3 : ntkrnlpa.exe+375a3 Computer Name : Full Path : C:\Windows\Minidump\080811-24960-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 160.424 ==================================================
================================================== Dump File : 080411-27892-01.dmp Crash Time : 04-08-2011 14:57:14 Bug Check String : DRIVER_POWER_STATE_FAILURE Bug Check Code : 0x0000009f Parameter 1 : 0x00000004 Parameter 2 : 0x00000258 Parameter 3 : 0x848bf020 Parameter 4 : 0x8293cb24 Caused By Driver : ntkrnlpa.exe Caused By Address : ntkrnlpa.exe+77766 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.21955 (win7sp1_ldr.120330-1503) Processor : 32-bit Crash Address : ntkrnlpa.exe+77766 Stack Address 1 : ntkrnlpa.exe+7d4a7 Stack Address 2 : ntkrnlpa.exe+770cf Stack Address 3 : ntkrnlpa.exe+dbec2 Computer Name : Full Path : C:\Windows\Minidump\080411-27892-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 264.360 ==================================================
================================================== Dump File : 080211-23244-01.dmp Crash Time : 02-08-2011 21:32:47 Bug Check String : DRIVER_POWER_STATE_FAILURE Bug Check Code : 0x0000009f Parameter 1 : 0x00000004 Parameter 2 : 0x00000258 Parameter 3 : 0x848bf798 Parameter 4 : 0x8296bb24 Caused By Driver : ntkrnlpa.exe Caused By Address : ntkrnlpa.exe+77766 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.21955 (win7sp1_ldr.120330-1503) Processor : 32-bit Crash Address : ntkrnlpa.exe+77766 Stack Address 1 : ntkrnlpa.exe+7d4a7 Stack Address 2 : ntkrnlpa.exe+770cf Stack Address 3 : ntkrnlpa.exe+dbec2 Computer Name : Full Path : C:\Windows\Minidump\080211-23244-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 251.376 ==================================================
Good morning Xico3870 and welcome back
Thank you for the information the last BSOD that you got is a hardware error.
#1... What model PC do you have (DV9317CL) and is it a laptop or desktop #2... Has any new hardware been INSTALLED or REPLACED (i.e memory upgrade etc) #3... Did the PC come with what OS I KNOW you have Windows 7 Now. #4... You have Windows 7 64 bit?
Thanks Mike So...
#1...I have a laptop, it's an ASUS F3SC, i don't know any more specifications; #2...No new hardware; #3...Right now I don't have the original OS, the original was Windows Vista; #4...Is 32 bit;
thanks, Xico Good morning Xico3870 and welcome back
Sorry about #1 you did have the model listed I missed that
#1... When you installed W7 did you go to Asus and get drivers for the laptop or did you use only the ones that W7 installed for you. #2... Also in the device manager is there any yellow ! or red devices #3... How long ago did you install W7 (ruffly) and how has the laptop been since you installed W7 any issues?
Than you, Mike #1...I needed to get some drivers from Asus #2...My graphic board has an yellow sing (NVIDIA GeForce 8400M G) "The windwos stop the device, because some problems were reported (Code43 )"
#3...I have for 1 year and i never had any problem, my computer got better then it was before.Good morning again
OK Asus does not make W7 drivers but they do have vista ones. You should be OK using them. You have 32 bit version of windows so download the 32 bit drivers. Like I said you should be OK but if possible I would back up your data first (pic's , Doc's etc) first just to be safe. Also I would create a restore point also before begin.
Here is the link http://support.asus.com/Download.aspx?SLanguage=en&m=F3Sc&p=3&s=78. Here is the way I always install drivers after the OS is installed. Chipset Video Sound Now with Asus that has wireless / bluetooth devices always install the "wireless console" first then install the wireless card driver then the bluetooth If you have a card reader install the ricoh install that as well. Modem Finger print driver if you have one. Then the rest of the devices that you have.
Please make sure that any and all drivers you try to install are for your hardware (i.e if you have Azurewave get that one if you have Intel get that one)
This should help you and take care of your issue but please keep one thing in mind you still may have a hardware issue. But right now windows in not happy with the drivers so on and off you have had blue screens. If the incorrect or wrong drivers are used then there is and can be a problem. thank you very much... i'll give you the feed back as son as i finish everything.
Xico
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