|
Answer» As of this morning, my computer has shown some odd symptoms while in normal mode:
-Cannot connect to the internet or open internet explorer -Cannot open any icons or programs whatsoever -The bottom taskbar, system tray, and start menu button have all disappeared
In order for me to get internet access, I had to reboot in Safe Mode. I have followed all the instructions on what to do, and here is what has happened so far (while in Safe Mode):
-I cannot install Java. I was able to download apparantly 2 different versions of it - one from Java's website, and one from the MajorGeeks link that was provided. When I try to install the program from Java's website, I get the following error message: "Error - Java(TM) Installer Installer cannot proceed with the current Internet Connection settings." I get a different error message when I try to install Java from the MajorGeeks link. It says: "WINDOWS Installer The system administrator has set policies to prevent this installation."
-In Safe Mode, while running SAS and MalwareBytes I could not connect to their databases to search for the latest updates. I could however download and actually run the programs successfully.
-I have also noticed that while in Safe Mode I cannot enable any of the SHIELDS in my anti-virus program (Avast), but the scanning function worked fine.
I think this may or may nor be a malware infection, but I am also worried that it might have something to do with the microsoft updates my computer installed yesterday. Hopefully you guys can help. Here are all my logs:
SUPERAntiSpyware Scan Log http://www.superantispyware.com
Generated 06/14/2012 at 01:01 PM
Application Version : 5.1.1002
Core Rules Database Version : 8734 Trace Rules Database Version: 6546
Scan type : Complete Scan Total Scan Time : 01:15:40
Operating System Information Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600) Administrator
Memory items scanned : 325 Memory threats detected : 0 Registry items scanned : 34677 Registry threats detected : 52 File items scanned : 90425 File threats detected : 4
Adware.CouponBar HKCR\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455} HKCR\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455}\Implemented Categories HKCR\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455}\Implemented Categories\{7DD95801-9882-11CF-9FA9-00AA006C42C4} HKCR\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455}\Implemented Categories\{7DD95802-9882-11CF-9FA9-00AA006C42C4} HKCR\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455}\InprocServer32 HKCR\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455}\InprocServer32#ThreadingModel HKCR\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455}\ProgID HKCR\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455}\Programmable HKCR\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455}\TypeLib HKCR\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455}\VersionIndependentProgID HKCR\CLSID\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A} HKCR\CLSID\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A}\InprocServer32 HKCR\CLSID\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A}\InprocServer32#ThreadingModel HKCR\CLSID\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A}\ProgID HKCR\CLSID\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A}\Programmable HKCR\CLSID\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A}\TypeLib HKCR\CLSID\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A}\VersionIndependentProgID HKLM\Software\Classes\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455} HKCR\CLSID\{5BED3930-2E9E-76D8-BACC-80DF2188D455} HKCR\TTB000001.TTB000001.1 HKCR\TTB000001.TTB000001.1\CLSID HKCR\TTB000001.TTB000001 HKCR\TTB000001.TTB000001\CLSID HKCR\TTB000001.TTB000001\CurVer HKCR\TypeLib\{9BA983B1-0C05-2DAF-9D1D-7E160077CAF4} HKCR\TypeLib\{9BA983B1-0C05-2DAF-9D1D-7E160077CAF4}\1.0 HKCR\TypeLib\{9BA983B1-0C05-2DAF-9D1D-7E160077CAF4}\1.0\0 HKCR\TypeLib\{9BA983B1-0C05-2DAF-9D1D-7E160077CAF4}\1.0\0\win32 HKCR\TypeLib\{9BA983B1-0C05-2DAF-9D1D-7E160077CAF4}\1.0\FLAGS HKCR\TypeLib\{9BA983B1-0C05-2DAF-9D1D-7E160077CAF4}\1.0\HELPDIR C:\WINDOWS\COUPONSBAR.DLL HKLM\Software\Classes\CLSID\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A} HKCR\CLSID\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A} HKCR\ToolBand.TTB000000.1 HKCR\ToolBand.TTB000000.1\CLSID HKCR\ToolBand.TTB000000 HKCR\ToolBand.TTB000000\CLSID HKCR\ToolBand.TTB000000\CurVer C:\WINDOWS\COUPON~1.DLL HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A} HKU\S-1-5-21-3432606718-3590316964-593038263-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5BED3930-2E9E-76D8-BACC-80DF2188D455} HKU\S-1-5-21-3432606718-3590316964-593038263-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{62960D20-6D0D-1AB4-4BF1-95B0B5B8783A} HKLM\Software\Microsoft\Internet Explorer\Toolbar#{5BED3930-2E9E-76D8-BACC-80DF2188D455} HKU\S-1-5-21-3432606718-3590316964-593038263-1006\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser#{5BED3930-2E9E-76D8-BACC-80DF2188D455} C:\WINDOWS\SYSTEM32\CPNPRT2.CID HKCR\Interface\{0D700D4A-F8C1-8888-C5BA-CB09D464A4E8} HKCR\Interface\{0D700D4A-F8C1-8888-C5BA-CB09D464A4E8}\ProxyStubClsid HKCR\Interface\{0D700D4A-F8C1-8888-C5BA-CB09D464A4E8}\ProxyStubClsid32 HKCR\Interface\{0D700D4A-F8C1-8888-C5BA-CB09D464A4E8}\TypeLib HKCR\Interface\{0D700D4A-F8C1-8888-C5BA-CB09D464A4E8}\TypeLib#Version HKCR\Interface\{6D69B86A-B94C-59EE-BCB8-5F5DF46B2BE8} HKCR\Interface\{6D69B86A-B94C-59EE-BCB8-5F5DF46B2BE8}\ProxyStubClsid HKCR\Interface\{6D69B86A-B94C-59EE-BCB8-5F5DF46B2BE8}\ProxyStubClsid32 HKCR\Interface\{6D69B86A-B94C-59EE-BCB8-5F5DF46B2BE8}\TypeLib HKCR\Interface\{6D69B86A-B94C-59EE-BCB8-5F5DF46B2BE8}\TypeLib#Version
Adware.Tracking Cookie C:\Documents and Settings\Ralph\Cookies\6F9MZWI4.txt [ /revsci.net ]
Malwarebytes Anti-Malware 1.61.0.1400 www.malwarebytes.org
Database version: v2012.06.11.05
Windows XP Service Pack 3 x86 NTFS (Safe Mode/Networking) Internet Explorer 8.0.6001.18702 Ralph :: YODA [administrator]
6/14/2012 13:25:18 mbam-log-2012-06-14 (13-25-18).txt
Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 218277 Time elapsed: 4 minute(s), 37 second(s)
Memory Processes Detected: 0 (No malicious items detected)
Memory Modules Detected: 0 (No malicious items detected)
Registry Keys Detected: 0 (No malicious items detected)
Registry Values Detected: 0 (No malicious items detected)
Registry Data Items Detected: 0 (No malicious items detected)
Folders Detected: 0 (No malicious items detected)
Files Detected: 0 (No malicious items detected)
(end)
. DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK Internet Explorer: 8.0.6001.18702 Run by Ralph at 14:27:23 on 2012-06-14 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1535.1156 [GMT -4:00] . AV: COMODO Antivirus *Enabled/Updated* {043803A5-4F86-4ef7-AFC5-F6E02A79969B} AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D} FW: COMODO Firewall *Enabled* . ============== Running Processes =============== . C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\system32\svchost.exe -k netsvcs C:\Program Files\Windows Defender\MsMpEng.exe svchost.exe svchost.exe C:\Program Files\SUPERAntiSpyware\SASCORE.EXE C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\ctfmon.exe . ============== Pseudo HJT Report =============== . uInternet Settings,ProxyOverride = BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: File Print FedEx Kinko's: {9566395f-43d2-4c64-b525-b501ffa276e2} - mscoree.dll BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: File Print FedEx Kinko's: {9566395f-43d2-4c64-b525-b501ffa276e2} - mscoree.dll TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File EB: MoneySide: {9404901d-06da-4b23-a0ee-3ea4f64ec9b3} - c:\program files\microsoft money\system\mnyviewer.dll uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [Steam] "c:\program files\steam\Steam.exe" -silent uRun: [Akamai NetSession Interface] "c:\documents and settings\ralph\local settings\application data\akamai\netsession_win.exe" mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup mRun: [BCMSMMSG] BCMSMMSG.exe mRun: [DVDSentry] c:\windows\system32\DSentry.exe mRun: [MoneyStartUp10.0] "c:\program files\microsoft money\system\Activation.exe" mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER mRun: [AdaptecDirectCD] "c:\program files\roxio\easy cd creator 5\directcd\DirectCD.exe" mRun: [MPTBox] c:\progra~1\canon\multip~1\MPTBox.exe mRun: [nwiz] nwiz.exe /install mRun: [DIGStream] c:\program files\digstream\digstream.exe mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe" mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe" mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [COMODO Internet Security] "c:\program files\comodo\comodo internet security\cfp.exe" -h mRun: [avast] "c:\program files\alwil software\avast5\avastUI.exe" /nogui mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t dRunOnce: [AutoLaunch] c:\program files\lavasoft\ad-aware\AutoLaunch.exe monthly StartupFolder: c:\docume~1\ralph\startm~1\programs\startup\kuma_t~1.lnk - c:\program files\history channel games\kgsystray\Kuma_tray.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pictur~2.lnk - c:\program files\sony corporation\picture package\picture package menu\SonyTray.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony corporation\picture package\picture package applications\Residence.exe IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200 IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000 IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll IE: {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - {301DA1EE-F65C-4188-A417-9E915CC8FBFA} - c:\program files\microsoft money\system\mnyviewer.dll DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxp://activation.rr.com/install/download/tgctlcm.cab DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204 DPF: {33564D57-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/wmv9dmo.cab DPF: {4B48D5DF-9021-45F7-A240-60304302A215} - hxxp://download.microsoft.com/download/b/d/b/bdb4e4ee-63b2-45ff-9d84-33205bf43143/WebCleaner.cab DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://by106fd.bay106.hotmail.msn.com/resources/MsnPUpld.cab DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1229540297140 DPF: {69432678-2906-2705-1128-068943397621} DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1263759585985 DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} - hxxp://us-housecall.trendmicro-europe.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab TCP: DhcpNameServer = 192.168.1.1 TCP: Interfaces\{17137E2C-E8BA-4E93-A8D8-F81A0696AAA5} : DhcpNameServer = 192.168.1.1 Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL AppInit_DLLs: SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe" . ============= SERVICES / DRIVERS =============== . R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-9-30 64160] R1 cmderd;COMODO Internet Security Eradication Driver;c:\windows\system32\drivers\cmderd.sys [2010-9-10 15592] R1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2010-9-10 25240] R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608] R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592] S1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-10-9 442200] S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-1-27 320856] S1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\drivers\cmdGuard.sys [2010-9-10 239240] S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880] S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664] S2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2002-8-29 14336] S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-1-27 20568] S2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-1-27 44768] S2 cmdAgent;COMODO Internet Security Helper Service;c:\program files\comodo\comodo internet security\cmdagent.exe [2010-9-10 1901056] S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-10-7 136176] S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-7-3 1036104] S2 Viewpoint Manager Service;Viewpoint Manager Service;"c:\program files\viewpoint\common\viewpointservice.exe" --> c:\program files\viewpoint\common\ViewpointService.exe [?] S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-10-7 136176] S3 MBAMSwissArmy;MBAMSwissArmy;\??\c:\windows\system32\drivers\mbamswissarmy.sys --> c:\windows\system32\drivers\mbamswissarmy.sys [?] S3 MTK;Media Technology Kernel Driver;c:\windows\system32\drivers\mtk.sys --> c:\windows\system32\drivers\mtk.sys [?] S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-12-4 7408] . =============== Created Last 30 ================ . 2012-06-14 15:29:20--------d-----w-c:\documents and settings\all users\application data\SUPERSetup 2012-06-14 11:30:01--------d-----w-c:\documents and settings\ralph\local settings\application data\PCHealth . ==================== Find3M ==================== . 2012-05-15 13:20:331863168----a-w-c:\windows\system32\win32k.sys 2012-05-02 13:46:36139656----a-w-c:\windows\system32\drivers\rdpwd.sys 2012-04-04 19:56:4022344----a-w-c:\windows\system32\drivers\mbam.sys 2004-07-25 01:46:460--sh--r-c:\program files\q330994.exe . ============= FINISH: 14:28:41.28 ===============
. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-08-26.01) . Microsoft Windows XP Home Edition Boot Device: \Device\HarddiskVolume2 Install Date: 4/18/2003 8:39:51 PM System Uptime: 6/14/2012 2:10:12 PM (0 hours ago) . Motherboard: Dell Computer Corp. | | 0J0592 Processor: Intel(R) Pentium(R) 4 CPU 2.53GHz | Microprocessor | 2524/533mhz . ==== Disk Partitions ========================= . A: is Removable C: is FIXED (NTFS) - 56 GiB total, 15.886 GiB free. D: is CDROM () E: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP2113: 5/17/2012 7:43:02 AM - Software Distribution Service 3.0 RP2114: 5/18/2012 6:53:24 AM - Software Distribution Service 3.0 RP2115: 5/19/2012 7:21:10 AM - Software Distribution Service 3.0 RP2116: 5/20/2012 7:03:43 AM - Software Distribution Service 3.0 RP2117: 5/21/2012 8:27:28 AM - Software Distribution Service 3.0 RP2118: 5/22/2012 6:16:31 AM - Software Distribution Service 3.0 RP2119: 5/23/2012 6:27:54 AM - Software Distribution Service 3.0 RP2120: 5/23/2012 6:43:22 AM - Software Distribution Service 3.0 RP2121: 5/24/2012 7:29:18 AM - Software Distribution Service 3.0 RP2122: 5/25/2012 6:41:40 AM - Software Distribution Service 3.0 RP2123: 5/26/2012 6:25:19 AM - Software Distribution Service 3.0 RP2124: 5/27/2012 6:38:37 AM - Software Distribution Service 3.0 RP2125: 5/28/2012 7:04:40 AM - Software Distribution Service 3.0 RP2126: 5/29/2012 6:54:09 AM - Software Distribution Service 3.0 RP2127: 5/30/2012 6:37:56 AM - Software Distribution Service 3.0 RP2128: 5/31/2012 6:47:42 AM - Software Distribution Service 3.0 RP2129: 6/1/2012 6:35:47 AM - Software Distribution Service 3.0 RP2130: 6/2/2012 8:27:50 AM - Software Distribution Service 3.0 RP2131: 6/3/2012 6:57:35 AM - Software Distribution Service 3.0 RP2132: 6/4/2012 6:09:03 AM - Software Distribution Service 3.0 RP2133: 6/5/2012 7:40:16 AM - Software Distribution Service 3.0 RP2134: 6/6/2012 6:24:21 AM - Software Distribution Service 3.0 RP2135: 6/7/2012 8:45:22 AM - Software Distribution Service 3.0 RP2136: 6/8/2012 11:21:32 AM - Software Distribution Service 3.0 RP2137: 6/9/2012 9:15:23 AM - Software Distribution Service 3.0 RP2138: 6/10/2012 7:06:15 AM - Software Distribution Service 3.0 RP2139: 6/11/2012 6:19:26 AM - Software Distribution Service 3.0 RP2140: 6/12/2012 7:41:53 AM - Software Distribution Service 3.0 RP2141: 6/13/2012 8:02:38 AM - System Checkpoint RP2142: 6/13/2012 7:47:49 PM - Software Distribution Service 3.0 RP2143: 6/14/2012 6:05:22 AM - Software Distribution Service 3.0 RP2144: 6/14/2012 6:19:32 AM - Software Distribution Service 3.0 . ==== Installed Programs ====================== . . AAC Decoder Acrobat.com Ad-Aware Adobe AIR Adobe Flash Player 10 Plugin Adobe Flash Player 11 ActiveX Adobe Reader 9.4.1 Adobe® Photoshop® Album Starter Edition 3.0 Adobe® Photoshop® Album Starter Edition 3.0.1 Akamai NetSession Interface Any Video Converter 3.0.7 Apple Software Update AutoUpdate avast! Free Antivirus Banctec Service Agreement BCM V.92 56K Modem BlackBerry Desktop Software 6.0 Canon Camera Access Library Canon Camera Support Core Library Canon G.726 WMP-Decoder Canon MultiPASS Suite 4.20a Canon Utilities Easy-PhotoPrint CCleaner CDex extraction audio COMODO Internet Security Coupon Printer for Windows CouponBar Critical Update for Windows Media Player 11 (KB959772) Cucusoft MPEG to DVD Author 1.09 DAO dBpoweramp Music Converter Dell Digital Jukebox Driver Dell Picture Studio - Dell Image Expert Dell Solution Center Dell Support Dell Support Center DellSupport DivX Codec DivX Converter DivX Player DivX Plus DirectShow Filters DivX Version Checker DivX Web Player DVD Audio Extractor 4.5.4 DVD Flick 1.3.0.7 DVDSentry Earthlink Installer - uninstall 'Earthlink 5.0' entry first if present Easy CD Creator 5 Basic ELNKInst ESPNMotion eTrust EZ Antivirus Exact Audio Copy 0.99pb4 File, Print FedEx Kinko's FLAC 1.2.1b (remove only) Google Update Helper H.264 Decoder Help and Support Customization Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2158563) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB2570791) Hotfix for Windows XP (KB2633952) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) ImageMixer VCD2 ImagXpress ImgBurn Intel(R) PRO Ethernet Adapter and Software Intel(R) PROSet II InterActual Player Japanese Fonts Support For Adobe Reader 9 Java Auto Updater Java(TM) 6 Update 29 LightScribe System Software LimeWire 5.5.8 Macromedia Shockwave Player Malwarebytes' Anti-Malware MetaFrame Presentation Server Web Client for Win32 Microsoft .NET Framework (English) Microsoft .NET Framework (English) v1.0.3705 Microsoft .NET Framework 1.0 Hotfix (KB928367) Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2656353) Microsoft .NET Framework 1.1 Security Update (KB2656370) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Data Access Components KB870669 Microsoft Interactive Training Microsoft Internationalized Domain Names Mitigation APIs Microsoft Money 2002 Microsoft Money 2002 System Pack Microsoft National Language Support Downlevel APIs Microsoft Office XP Media Content Microsoft Office XP Professional Microsoft Publisher 2002 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 MKV Splitter Modem Helper MotoHelper MergeModules Move Media Player MSN Music Assistant MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 6 Service Pack 2 (KB973686) neroxml NVIDIA Display Driver NVIDIA Windows 2000/XP Display Drivers Paint Shop Pro 7 PCFriendly Picasa 3 Picture Package PL-2303 USB-to-Serial PowerDVD QuickTime RealPlayer Basic Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft Windows (KB2564958) Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB928090) Security Update for Windows Internet Explorer 7 (KB929969) Security Update for Windows Internet Explorer 7 (KB931768) Security Update for Windows Internet Explorer 7 (KB933566) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 7 (KB969897) Security Update for Windows Internet Explorer 8 (KB2183461) Security Update for Windows Internet Explorer 8 (KB2360131) Security Update for Windows Internet Explorer 8 (KB2416400) Security Update for Windows Internet Explorer 8 (KB2482017) Security Update for Windows Internet Explorer 8 (KB2497640) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB2530548) Security Update for Windows Internet Explorer 8 (KB2544521) Security Update for Windows Internet Explorer 8 (KB2559049) Security Update for Windows Internet Explorer 8 (KB2586448) Security Update for Windows Internet Explorer 8 (KB2618444) Security Update for Windows Internet Explorer 8 (KB2647516) Security Update for Windows Internet Explorer 8 (KB2675157) Security Update for Windows Internet Explorer 8 (KB2699988) Security Update for Windows Internet Explorer 8 (KB969897) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB972260) Security Update for Windows Internet Explorer 8 (KB974455) Security Update for Windows Internet Explorer 8 (KB976325) Security Update for Windows Internet Explorer 8 (KB978207) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2279986) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2296199) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2412687) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2436673) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2476687) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479628) Security Update for Windows XP (KB2479943) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485376) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2503658) Security Update for Windows XP (KB2503665) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2506223) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2507938) Security Update for Windows XP (KB2508272) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2511455) Security Update for Windows XP (KB2524375) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276-v2) Security Update for Windows XP (KB2536276) Security Update for Windows XP (KB2544893-v2) Security Update for Windows XP (KB2544893) Security Update for Windows XP (KB2555917) Security Update for Windows XP (KB2562937) Security Update for Windows XP (KB2566454) Security Update for Windows XP (KB2567053) Security Update for Windows XP (KB2567680) Security Update for Windows XP (KB2570222) Security Update for Windows XP (KB2570947) Security Update for Windows XP (KB2584146) Security Update for Windows XP (KB2585542) Security Update for Windows XP (KB2592799) Security Update for Windows XP (KB2598479) Security Update for Windows XP (KB2603381) Security Update for Windows XP (KB2618451) Security Update for Windows XP (KB2619339) Security Update for Windows XP (KB2620712) Security Update for Windows XP (KB2621440) Security Update for Windows XP (KB2624667) Security Update for Windows XP (KB2631813) Security Update for Windows XP (KB2633171) Security Update for Windows XP (KB2639417) Security Update for Windows XP (KB2641653) Security Update for Windows XP (KB2646524) Security Update for Windows XP (KB2647518) Security Update for Windows XP (KB2653956) Security Update for Windows XP (KB2659262) Security Update for Windows XP (KB2660465) Security Update for Windows XP (KB2685939) Security Update for Windows XP (KB2686509) Security Update for Windows XP (KB2695962) Security Update for Windows XP (KB2709162) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371-v2) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981957) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Security Update for Windows XP (KB982802) Shockwave Sony USB Driver SpywareBlaster 4.4 Steam SUPERAntiSpyware Theorica Divx ;-) Codecs (remove only) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 8 (KB2598845) Update for Windows Internet Explorer 8 (KB971930) Update for Windows Internet Explorer 8 (KB976662) Update for Windows Internet Explorer 8 (KB980182) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB2541763) Update for Windows XP (KB2607712) Update for Windows XP (KB2616676) Update for Windows XP (KB2641690) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) VC80CRTRedist - 8.0.50727.762 VCRedistSetup Viewpoint Manager (Remove Only) Viewpoint Media Player Visual C++ 2008 x86 Runtime - (v9.0.30729) Visual C++ 2008 x86 Runtime - v9.0.30729.01 WebFldrs XP Windows Defender Windows Defender Signatures Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool (KB892130) Windows Imaging Component Windows Internet Explorer 7 Windows Internet Explorer 8 Windows Media Format 11 runtime Windows Media Player 11 Windows Resource Kit Tools - SubInAcl.exe Windows XP Service Pack 3 WinRAR archiver Wolfenstein 3D Xvid 1.2.2 final uninstall . ==== Event Viewer Messages From Past Week ======== . 6/9/2012 9:15:33 AM, error: WinDefend [2003] - Windows Defender has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: 1.1.8304.0 Update Source: User User: NT AUTHORITY\SYSTEM Error Code: 0x80070005 Error description: Access is denied. 6/9/2012 9:15:33 AM, error: WinDefend [2001] - Windows Defender has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.125.886.0 Update Source: User Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8304.0 Error code: 0x80070005 Error description: Access is denied. 6/8/2012 11:21:44 AM, error: WinDefend [2003] - Windows Defender has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: 1.1.8304.0 Update Source: User User: NT AUTHORITY\SYSTEM Error Code: 0x80070005 Error description: Access is denied. 6/8/2012 11:21:44 AM, error: WinDefend [2001] - Windows Defender has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.125.886.0 Update Source: User Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8304.0 Error code: 0x80070005 Error description: Access is denied. 6/7/2012 8:45:38 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition 1.127.1364.0). 6/7/2012 8:45:29 AM, error: WinDefend [2003] - Windows Defender has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: 1.1.8304.0 Update Source: User User: NT AUTHORITY\SYSTEM Error Code: 0x80070005 Error description: Access is denied. 6/7/2012 8:45:29 AM, error: WinDefend [2001] - Windows Defender has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.125.886.0 Update Source: User Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8304.0 Error code: 0x80070005 Error description: Access is denied. 6/14/2012 9:59:22 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334} 6/14/2012 9:58:47 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E} 6/14/2012 9:58:28 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 6/14/2012 9:58:22 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Aavmker4 AFD aswRdr aswSnx aswSP aswTdi cdudf_xp cmdGuard cmdHlp Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss SASDIFSV SASKUTIL Tcpip WS2IFSL 6/14/2012 9:58:22 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD Networking Support Environment service which failed to start because of the following error: A device attached to the system is not functioning. 6/14/2012 9:58:22 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning. 6/14/2012 9:58:22 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 6/14/2012 9:58:22 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning. 6/14/2012 6:20:02 AM, error: WinDefend [2003] - Windows Defender has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: 1.1.8304.0 Update Source: User User: NT AUTHORITY\SYSTEM Error Code: 0x80070005 Error description: Access is denied. 6/14/2012 6:20:02 AM, error: WinDefend [2001] - Windows Defender has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.125.886.0 Update Source: User Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8304.0 Error code: 0x80070005 Error description: Access is denied. 6/14/2012 6:18:37 AM, error: DCOM [10001] - Unable to start a DCOM Server: {58FC39EB-9DBD-4EA7-B7B4-9404CC6ACFAB} as /. The error: "%5" Happened while starting this command: c:\PROGRA~1\COMMON~1\MICROS~1\DW\DWTRIG20.EXE -s -Embedding 6/14/2012 6:14:54 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2656369). 6/14/2012 6:08:42 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2656370). 6/14/2012 6:08:30 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2686828). 6/14/2012 6:08:23 AM, error: Service Control Manager [7000] - The Windows Installer service failed to start DUE to the following error: Access is denied. 6/14/2012 6:08:23 AM, error: DCOM [10005] - DCOM got error "%5" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046} 6/14/2012 2:16:22 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046} 6/14/2012 10:04:27 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Aavmker4 aswSnx aswSP aswTdi cdudf_xp cmdGuard Fips intelppm SASDIFSV SASKUTIL 6/14/2012 10:04:04 AM, error: Dhcp [1002] - The IP address lease 192.168.1.3 for the Network Card with network address 0007E9881D1C has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message). 6/14/2012 10:01:54 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E} 6/14/2012 1:50:21 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811} 6/13/2012 7:48:05 PM, error: WinDefend [2003] - Windows Defender has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: 1.1.8304.0 Update Source: User User: NT AUTHORITY\SYSTEM Error Code: 0x80070005 Error description: Access is denied. 6/13/2012 7:48:05 PM, error: WinDefend [2001] - Windows Defender has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.125.886.0 Update Source: User Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8304.0 Error code: 0x80070005 Error description: Access is denied. 6/13/2012 6:58:12 AM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service. 6/12/2012 7:42:17 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition 1.127.1815.0). 6/12/2012 7:42:02 AM, error: WinDefend [2003] - Windows Defender has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: 1.1.8304.0 Update Source: User User: NT AUTHORITY\SYSTEM Error Code: 0x80070005 Error description: Access is denied. 6/12/2012 7:42:02 AM, error: WinDefend [2001] - Windows Defender has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.125.886.0 Update Source: User Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8304.0 Error code: 0x80070005 Error description: Access is denied. 6/11/2012 6:19:33 AM, error: WinDefend [2003] - Windows Defender has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: 1.1.8304.0 Update Source: User User: NT AUTHORITY\SYSTEM Error Code: 0x80070005 Error description: Access is denied. 6/11/2012 6:19:33 AM, error: WinDefend [2001] - Windows Defender has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.125.886.0 Update Source: User Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8304.0 Error code: 0x80070005 Error description: Access is denied. 6/10/2012 7:06:37 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition 1.127.1592.0). 6/10/2012 7:06:23 AM, error: WinDefend [2003] - Windows Defender has encountered an error trying to update the engine. New Engine Version: Previous Engine Version: 1.1.8304.0 Update Source: User User: NT AUTHORITY\SYSTEM Error Code: 0x80070005 Error description: Access is denied. 6/10/2012 7:06:23 AM, error: WinDefend [2001] - Windows Defender has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.125.886.0 Update Source: User Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8304.0 Error code: 0x80070005 Error description: Access is denied. 6/10/2012 10:06:00 PM, error: Service Control Manager [7006] - The ScRegSetValueExW call failed for with the following error: Access is denied. 6/10/2012 10:06:00 PM, error: Service Control Manager [7000] - The Google Update Service (gupdate) service failed to start due to the following error: Access is denied. 6/10/2012 10:06:00 PM, error: DCOM [10005] - DCOM got error "%5" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69} . ==== End Of File =========================== You have three antivirus installed. (eTrust EZ Antivirus - COMODO Internet Security - avast! Free Antivirus) This is never good. Please uninstall all but one before continuing. I suggest keeping avast! and uninstalling the others.
Also uninstall both of these:
- Viewpoint Manager (Remove Only)
- Viewpoint Media Player
----------
Be sure to restart the computer after uninstalling everything.
Can you update Malwarebytes now and run a new scan?
I kept Avast and uninstalled everything except for Comodo, since that is the firewall that I use. After I restarted the computer nothing changed. I still can't update the definitions for MalwareBytes or SAS. If you already have ComboFix be sure to delete it and download a new copy.
Download ComboFix© by sUBs from one of the below links. Be sure to save it to the Desktop.
Link #1 Link #2
**Note: It is important that it is saved directly to your Desktop
Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
Double click combofix.exe & follow the prompts.
When finished ComboFix will produce a log for you. Post the ComboFix log in your next reply.
Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.
Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.
If you have problems with ComboFix usage, see How to use ComboFixOddly enough, it seems as if everything went back to normal on my computer last night. In normal mode, I am now able to connect to the internet, open programs and icons, update my Java, and update all my definitions for SAS, Malwarebytes, etc. It did this once I removed the other programs you suggested.
I tried running ComboFix but it stalled toward the end. I guess I can try running it again. If you think I should do scans with SAS and Malwarebytes again since I updated the definitions I will do that. See if Combofix created a log. It will be located in C:\combofix.txt
|