Solve : No sound (Failure at Step 19)?

1.	Solve : No sound (Failure at Step 19)?
Answer» Turned on Dell 4700 Desktop today and found no sound from speakers with all types of sound file. With volume controls all the way up, I can just hear sound, very quietly. Through earphone socket sound level OK but sounds very weird with echo and strange distortion. Use SoundMax Integrated Digital Audio. All volume sliders and mute buttons checked OK. DirectX diagnostic revealed “Failure at step 19 (verification of user) HRESULT = 0x00000000 (error code)”. Cannot reinstall Driver as can’t find sound card installation CD with those supplied by Dell. I tried “Rollback” on Device Driver without Success. Any suggestions?Have you tried running a System Restoration? FlameThanks. I'll try that next.Another solution: CHAINTECH AV-512 Sound Card - Retail. I've had one of these cards in my system for about a year. Tried Restore. No improvement. Thanks for the other suggestion about getting a new sound card but I have a serious aversion to spending money uneccessarily, but I will bear it in mind as a last resort.Have you got a spare PC? Install in the other PC and test if it is working. Maybe onboard sound is a way out while saving money for new soundcard?Quote Have you got a spare PC? Install in the other PC and test if it is working. Maybe onboard sound is a way out while saving money for new soundcard? In his original post, he said, "Use SoundMax Integrated Digital Audio." So, I think he is using onboard sound. Quote Tried Restore. No improvement. Thanks for the other suggestion about getting a new sound card but I have a serious aversion to spending money uneccessarily, but I will bear it in mind as a last resort. Oh, I AGREE. I bought that card when I had problems with my onboard sound. Ohterwise, I'd still be using the onboard sound. I mentioned the card because it's an inexpensive one that I've been satisfied with. I don't really utitlize the full capability of it, since I don't have a full set of speakers for 5.1 configuration.I don't have another PC. I don't know if it is connected to this PROBLEM but for some reason I had to reinstall an imaging programme from disc as the shortcut on my desktop could not ACCESS it. Please ignore this if you think it is unconnected. Any more suggestions?Tim, can you set the record straight here? Is your sound onboard, i.e. integrated, or a sound card? The comment in your last post, "I don't have another PC.", implies that you have a sound card installed. But, you don't have another PC to test it in, as the other post suggested. If you have onboard audio, the absence of another PC is irrelevant.Truth is, I don't know if I'm using onboard sound. Flame's earlier comment makes me think I am.Just made a discovery. In CONTROL Panel>Sounds and Audio Devices, On Volume tab, I clicked check box to SHOW volume icon in taskbar. An error message appeared stating that the volume control programme has not been installed. On the Sounds and Audio Devices Audio tab, I click on sound playback, volume button, to receive an error message stating "cannot execute SndVol32.exe, use Add/Remove control panel to install". Problem is, this programme is not listed there. I'm starting to wonder if my SndVol32.exe was infected by a virus and I eroneously deleted it using my anti virus software. If so, how can I get it back?Every Dell ever made has all the drivers available at the Dell website. Go to this page and input your model number on the right hand side and then you can choose your drivers for the operating system involved. www.support.dell.com OK. Done that. Still no change. Really pigged off now! No.....wait. Ha! Cracked it! Opened sound and audio devices in Control Panel, clicked on volume and many more slider controls were available than before. Turned a couple of these up and bingo! I'm baffled but relieved. Thanks for all your input, people. (i'm impressed with this site!)Thanks for posting back with how your issue was resolved.

Answer»

Turned on Dell 4700 Desktop today and found no sound from speakers with all types of sound file. With volume controls all the way up, I can just hear sound, very quietly. Through earphone socket sound level OK but sounds very weird with echo and strange distortion. Use SoundMax Integrated Digital Audio. All volume sliders and mute buttons checked OK. DirectX diagnostic revealed “Failure at step 19 (verification of user) HRESULT = 0x00000000 (error code)”. Cannot reinstall Driver as can’t find sound card installation CD with those supplied by Dell. I tried “Rollback” on Device Driver without Success. Any suggestions?Have you tried running a System Restoration?

FlameThanks. I'll try that next.Another solution: CHAINTECH AV-512 Sound Card - Retail. I've had one of these cards in my system for about a year. Tried Restore. No improvement.

Thanks for the other suggestion about getting a new sound card but I have a serious aversion to spending money uneccessarily, but I will bear it in mind as a last resort.Have you got a spare PC?

Install in the other PC and test if it is working.

Maybe onboard sound is a way out while saving money for new soundcard?Quote

Have you got a spare PC?

Install in the other PC and test if it is working.

Maybe onboard sound is a way out while saving money for new soundcard?

In his original post, he said, "Use SoundMax Integrated Digital Audio." So, I think he is using onboard sound. Quote

Tried Restore. No improvement.

Thanks for the other suggestion about getting a new sound card but I have a serious aversion to spending money uneccessarily, but I will bear it in mind as a last resort.

Oh, I AGREE. I bought that card when I had problems with my onboard sound. Ohterwise, I'd still be using the onboard sound. I mentioned the card because it's an inexpensive one that I've been satisfied with. I don't really utitlize the full capability of it, since I don't have a full set of speakers for 5.1 configuration.I don't have another PC.

I don't know if it is connected to this PROBLEM but for some reason I had to reinstall an imaging programme from disc as the shortcut on my desktop could not ACCESS it. Please ignore this if you think it is unconnected.

Any more suggestions?Tim, can you set the record straight here? Is your sound onboard, i.e. integrated, or a sound card? The comment in your last post, "I don't have another PC.", implies that you have a sound card installed. But, you don't have another PC to test it in, as the other post suggested. If you have onboard audio, the absence of another PC is irrelevant.Truth is, I don't know if I'm using onboard sound. Flame's earlier comment makes me think I am.Just made a discovery. In CONTROL Panel>Sounds and Audio Devices, On Volume tab, I clicked check box to SHOW volume icon in taskbar. An error message appeared stating that the volume control programme has not been installed. On the Sounds and Audio Devices Audio tab, I click on sound playback, volume button, to receive an error message stating "cannot execute SndVol32.exe, use Add/Remove control panel to install". Problem is, this programme is not listed there.

I'm starting to wonder if my SndVol32.exe was infected by a virus and I eroneously deleted it using my anti virus software. If so, how can I get it back?Every Dell ever made has all the drivers available at the Dell website. Go to this page and input your model number on the right hand side and then you can choose your drivers for the operating system involved.

www.support.dell.com

OK. Done that. Still no change. Really pigged off now!

No.....wait. Ha! Cracked it! Opened sound and audio devices in Control Panel, clicked on volume and many more slider controls were available than before. Turned a couple of these up and bingo!

I'm baffled but relieved.

Thanks for all your input, people.

(i'm impressed with this site!)Thanks for posting back with how your issue was resolved.

Solve : No sound (Failure at Step 19)?

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