>:(I'm running Windows XP and Internet Explorer browser. My question is in regards to my HP deskjet 940c which prints fine on all papers except when printing business cards. I had used Staples brand and then bought Avery 8871 which I had used before with no problem. These sheets have 10 cards (2 columns of 5 rows) the first 4 rows print fine, then in the bottom portion of the 4th row the PAPER stops moving and the entire fifth row gets printed on the bottom portion of the 4th row. I had called Staples help line and they suggested the other paper. I chatted on line with HP and after running 2 sheets, both with the same results (printing the full sheet, printing one row at a time) she gave me 2 LINKS for self help, for checking for paper stuck in printer. I have taken the back door off and find no stuck paper. I am so frustrated and any help will be appreciated.Well, surely you would know if you had a paper jam. Do you? Are you saying you do not have a paper jam, yet HP "gave me 2 links for self help, for checking for paper stuck in printer." If you do not have a paper jam, the chat with HP just indicates the incompetence of the person with whom you chatted. It's a common problem in today's tech support world.

I'm not clear on whether you went back to the original paper you were using and tried it again. Did you? If not, why? Did it have a different number of rows and/or columns?

What software are you using? Does the software have a screen for printer setup where you select the type of paper? Did you make a change there when you changed to the Avery 8871 paper? Is the Avery 8871 supposed to be the equivalent of the Staples paper you were using? After the HP help person was about to give up, I asked if there was a chance that a small piece of paper could be stuck someplace causing just the heavier paper to "jam"?? That is why she gave me those 2 links..this help person was trying to get rid of me by this point I am sure and the last suggestion was to get in touch with Avery, which I did, who suggested I get in touch with HP..Grrrrrrr
At the HP request, I took a new sheet of the same package and printed. It printed fine up till the end of the 4th row and then the paper just stopped moving so all of the print for the 5th row was printed on the very bottom of the 4th row of cards. She then had me take another clean sheet from the same pack and try again doing one row at a time, with the smae results.
THe software is Microwsoft Digital Image Suite 2006 editor. Yse I can select the type of paper, Ih has no selection for business cards but this 8871 a inkjet, matte coated so I used HP Matte for greeting cards, the HP perso suggested I use "plain paper" stteing and there was no change. It is not the program that has the paper selection, it is the printer and the HP printer has mostly HP paper selections to choise from. But I have used these cards before on this printer (I think) with no problem.Thanks for that clarification. It’s a perplexing problem. I'm not sure I can offer a solution. I don't have time now to give this more thought but I'll check back later. In the mean time, someone else may have some ideas.The Business card stock is probably a heavier weight paper and that is why it is getting stuck and causing the problems....

I had a problem like this and found that the rubber feed wheels had paper lint on them, which was causing them to slip and lose position causing overlapping of printing and the heavier stock to jam, especially if it is not a straight pass for paper and the paper stock has to bend, such as going from the bottom tray and curl around to get printed on.

I would suggest you open the printer, remove the paper, and take rubbing ALCOHOL and cotton swaps to the rubber wheels to clean them of any lint or fuzz balls. Then reload the stock and see how that works. The wheels should grip the stock better and print on it correctly if the wheels still dont slip on the stock. For the fact that you printed on this stock before, it would suggest that it should have no problem doing it now as long as the parts in the printer are not worn etc. I really APPRECIATE all your time and help and I have tried cleaning the rollers, first I took the back panel off and cleaned 3 small ones then in the front, 4 larger ones but it is still doing the same thing. Just fyi, I think this is the same paper I have used before but it could be a different number and after talking to Avery I find that with this stock, you can not print on the back...not sure if that makes a difference...I do not think it is the heavier paper that is causing the problem as I have card stock that to me is the same thickness and that prints fine..... I just dont get it!!! again I really appreciate your answers.