Solve : Printer on the blink?

1.	Solve : Printer on the blink?
Answer» I am a little dense, when it comes to computers. I have a Dell. I am working with vista, and I also have XP. I have two hard drives. I am having a problem with my Dell AIO Printer. It was doing fine, then all of a sudden it would not work. I tried to select from the start menu, and it said the item was unavailable. It might be moved, renamed, or removed. Do you want to delete from the list. I have deleted it and tried to reinstall it, but now it tells me, incorrect port detected. The current print job has been cancelled, when I tried to do a TEST page. It said this printer is designed to work with USB cables only (which I have always had). How do I correct this problem? Dell is a joke Thanks so much.Please go to "start/control panel/printers and faxes and tell us what is listed there. Include the one (if there is one) that has a check mark beside it. Also go to start/control panel/system/hardware/device manager/ports and tell us what is there including any yellow asterisks or question marks. truenorthWhen you re-installed the printer driver was the printer connected to the computer and turned on?Quote from: Quantos on February 01, 2011, 12:03:53 PM When you re-installed the printer driver was the printer connected to the computer and turned on? yes Quote from: truenorth on February 01, 2011, 11:51:06 AM Please go to "start/control panel/printers and faxes and tell us what is listed there. Include the one (if there is one) that has a check mark beside it. Also go to start/control panel/system/hardware/device manager/ports and tell us what is there including any yellow asterisks or question marks. truenorth There was one with a ? and I clicked on it and it had my printer listed. I went to devices and it had my printer listed with a check mark on itOk what your reply tells us is that your printer is recognized as the "default" printer (the check beside it indicates that).However because there is a yellow question mark beside it in device manager that means there is a "problem " with it (which of course we know). Now to try and solve it.You need to uninstall the current printer drivers. Here is the method to do that depending on your O/S: Reinstalling the Printer Driver Reinstalling the printer driver should be your first step. It is simple enough to do and it is a fairly quick process. Enter the Uninstall Programs of your Windows Operating System a. Windows XP - Start-> Control Panel -> Add/Remove Programs b. Windows Vista - Start -> Control Panel -> Programs and Features c. Windows 7 - Start -> Control Panel -> Uninstall Programs Select Your Printer Uninstall Printer a. Windows XP - Under Change Program, select Remove b. Windows Vista - Uninstall/ Change c. Windows 7 - Uninstall Insert Driver CD a. If it automatically runs, follow the instructions b. If it does not automatically run, open the CD folder and double click setup.exe Then you will need to follow EXACTLY the process for the reinstall of the drivers as per your printer manual.This is the area that most users MAKE their errors.I would recommend at this stage you 1st check on the printer manufacturers web site for the most current drivers for your printer/O/S and install those over drivers you may have on your printer software. CAUTION there is a specified point at which you need to actually connect the printer to the computer.Ensure you follow that. If you do not have your manual it also can be downloaded from the printer web site.truenorth Quote from: sadie LUCILLE on February 01, 2011, 11:12:10 AM I am working with vista, and I also have XP. I have two hard drives. I am having a problem with my Dell AIO Printer. It was doing fine, then all of a sudden it would not work. It stopped working with both operating systems?Quote from: JJ 3000 on February 02, 2011, 09:43:10 AM It stopped working with both operating systems? This would indicate a hardware issue instead of software/drivers... We'll wait and see....Quote from: sadie lucille on February 02, 2011, 05:22:15 AM When you re-installed the printer driver was the printer connected to the computer and turned on? yes Try reinstalling the software for the printer with the printer disconnected from the computer.

Answer»

I am a little dense, when it comes to computers.
I have a Dell. I am working with vista, and I also have XP. I have two hard drives.
I am having a problem with my Dell AIO Printer. It was doing fine, then all of a sudden it would not work. I tried to select from the start menu, and it said the item was unavailable. It might be moved, renamed, or removed. Do you want to delete from the list.
I have deleted it and tried to reinstall it, but now it tells me, incorrect port detected. The current print job has been cancelled, when I tried to do a TEST page. It said this printer is designed to work with USB cables only (which I have always had). How do I correct this problem? Dell is a joke
Thanks so much.Please go to "start/control panel/printers and faxes and tell us what is listed there. Include the one (if there is one) that has a check mark beside it.
Also go to start/control panel/system/hardware/device manager/ports and tell us what is there including any yellow asterisks or question marks.
truenorthWhen you re-installed the printer driver was the printer connected to the computer and turned on?Quote from: Quantos on February 01, 2011, 12:03:53 PM

When you re-installed the printer driver was the printer connected to the computer and turned on? yes

Quote from: truenorth on February 01, 2011, 11:51:06 AM

Please go to "start/control panel/printers and faxes and tell us what is listed there. Include the one (if there is one) that has a check mark beside it.
Also go to start/control panel/system/hardware/device manager/ports and tell us what is there including any yellow asterisks or question marks.
truenorth

There was one with a ? and I clicked on it and it had my printer listed.
I went to devices and it had my printer listed with a check mark on itOk what your reply tells us is that your printer is recognized as the "default" printer (the check beside it indicates that).However because there is a yellow question mark beside it in device manager that means there is a "problem " with it (which of course we know).
Now to try and solve it.You need to uninstall the current printer drivers. Here is the method to do that depending on your O/S:
Reinstalling the Printer Driver
Reinstalling the printer driver should be your first step. It is simple enough to do and it is a fairly quick process.
Enter the Uninstall Programs of your Windows Operating System
a. Windows XP - Start-> Control Panel -> Add/Remove Programs
b. Windows Vista - Start -> Control Panel -> Programs and Features
c. Windows 7 - Start -> Control Panel -> Uninstall Programs
Select Your Printer
Uninstall Printer
a. Windows XP - Under Change Program, select Remove
b. Windows Vista - Uninstall/ Change
c. Windows 7 - Uninstall
Insert Driver CD
a. If it automatically runs, follow the instructions
b. If it does not automatically run, open the CD folder and double click setup.exe
Then you will need to follow EXACTLY the process for the reinstall of the drivers as per your printer manual.This is the area that most users MAKE their errors.I would recommend at this stage you 1st check on the printer manufacturers web site for the most current drivers for your printer/O/S and install those over drivers you may have on your printer software.
CAUTION there is a specified point at which you need to actually connect the printer to the computer.Ensure you follow that. If you do not have your manual it also can be downloaded from the printer web site.truenorth
Quote from: sadie LUCILLE on February 01, 2011, 11:12:10 AM

I am working with vista, and I also have XP. I have two hard drives.
I am having a problem with my Dell AIO Printer. It was doing fine, then all of a sudden it would not work.

It stopped working with both operating systems?Quote from: JJ 3000 on February 02, 2011, 09:43:10 AM

It stopped working with both operating systems?

This would indicate a hardware issue instead of software/drivers...
We'll wait and see....Quote from: sadie lucille on February 02, 2011, 05:22:15 AM

When you re-installed the printer driver was the printer connected to the computer and turned on? yes

Try reinstalling the software for the printer with the printer disconnected from the computer.

Solve : Printer on the blink?

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