Hi,

I have bought a thermal printer for my kid. I can't set it up! I have tried printing from Word 2016 on Windows 10. Paper is A6. I have manually set page size in Word to 10.5cm x 14.8 cm but in printer settings, it doesn't give any OPTIONS except 58CM x 297cm. It then said there is a mismatch between page size and printer paper size. I adjusted the paper size to be in line with the only paper size permitted - 58 x 297cm but then an error message comes up saying margins can't be less than 1.27 cm. I don't understand what's causing that. Any ideas?

On another note, I can't connect the printer to my phone because the QR scanner that comes up when I open the printer's app won't recognise the qr code on the device packaging. Does anyone know if downloading a NEW qr scanner will be useful or will the printer's app have it's own scanner that can't be overriden?

Also my phone cannot recognise the device using bluetooth so there is no way currently of using my phone to work the printer. If I could I wouldn't have to deal with the laptop issues as the phone app looks like it manages the paper size issue.

Any help with any of the above - appreciated!Hi,
Try to reinstall the driver on your laptop.
And as for the mobile phone... it seems rather strange that your printer causes so many problems connecting to it.
Haven't you called service?I SUGGEST you contact customer support for the printer.