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Solve : Question PC freezes randomly only when I use my Nvidia graphic card?

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Hello! I have a newly built desktop (PC's specs are listed below) for around 1 month but it has been frozen randomly, nothing is working when the problem occurs, not the keyboard, mouse and just a FREEZING screen (no bluescreen or error window). I have to do a hard shut down everytime.


My pc will work NORMALLY (more than a day):

  • when I plug my monitor HDMI cable from my graphic card (RTX2080) port to my motherboard HDMI port (and my device manager will show a new display adaptor: Intel(R) UHD Graphics 630)
  • when I leave my PC idling and not using any other program intentionally (i.e. just idling on desktop and leaving some basic softwares, programs on e.g., anti-virus software, network, windows basic programs etc.), my PC WON’T freeze even my monitor is connecting to the RTX2080 graphics card
  • when I using FurMark for stress testing my RTX2080 for around 15 mins (temperature at around 83°C and 9x% workload)
  • when my PC is requiring high power consumption (e.g., in FurMark stress test) (Joulemeter Taskbar shows my PC power consumption is under 200W) (using RTX 2080)
My pc will get FREEZE:

  • when I use some programs intentionally (except those basic programs like anti-virus, network), it seems to work fine but my pc will get freeze in a random time, maybe after using the programs an hour or hours later (this happens only when I am using the RTX2080 graphic card)
  • I tried to use only one program in each time (except those basic programs) and my pc still freezing even when different program is running

Possible pattern of freezing:

  • my pc seems to freeze randomly in the above situations, however, it’s mostly to freeze around 11:00 to 16:00, however, exceptions do happen

What I am currently TRYING to do:

  • I am using ProcessMonitor to try to collect if there is/are any related process(es) happens right before the freeze, so far I observed two same processes right before the freeze (Process Name: SearchIndexer.exe, PID: 7196, Operation: FileSystemControl), I will try to see if the same occurs on my 2nd freeze later

I am really noob about PC stuff so I wonder if this really is my RTX2080 graphic card problem? I saw some people having the similar problem but not exactly same as me said SSD, PSU or motherboard is the main problem ACTUALLY. So I hope if anyone can tell me how to find out the possible cause(s) in case I spending more money on a normal hardware. The methods I have tried are list below too. Thanks so much


My PC's OS:

- Windows 10 Home 64-bit Full Version Box USB


My PC's specs:

- CPU: Intel i7-8700K (3.7GHz)

- Graphic Card: MSI RTX2080 GAMING X TRIO OC Edition 8GB GDDR6 3 Fans

- MB: ASUS ROG Strix Z390F Gaming

- RAM: G.SKILL Trident Z RGB DDR4 3600MHz (2x8GB)

- SSD: Samsung 500GB 970 EVO M.2 NVMe

- HDD: WD Blue WD10SPZX 2.5" 1TB 5400rpm 128MB Cache SATA3

- Cooling: NZXT Kraken X62 Water Cooling

- PSU: Corsair RM750X 750W 80Plus Gold

- Network Adapter: ASUS PCE-AC88 AC3100 Dual-band 4x4 PCIE Wireless Adapter


Methods I have tried but all failed:

- Memtest86 (free version) and no error founds
- Windows CLEAN Boot (but some programs can't be disabled in System Configuration like "AsusUpdateCheck")
- Reinstall Windows (clean install) (by my Windows 10 Home 64-bit Full Version Box USB)
- Update all drivers in the Device Manager (I manually select all drivers and search updated DRIVER software automatically)
- Download and update my graphic card, SSD, Motherboard, Network adaptor drivers from its official website
- Windows Update check is latest
- Look at the Event viewer (administrative events) and no possible error/warning founds
- Look at the Task scheduler
- Update BIOS
- BIOS set to default
- In my BIOS changing "primary display" from "AUTO" to "PCIE"
- In my BIOS changing "Above 4G Decoding" from "Disabled" to "Enabled"
- Change my HDD SATA power Cable
- Use avast Cleanup
- Uninstall all third-party Anti-virus software (just leaving the Windows defender on)
- Use 2 RAMs together OR try each RAM individually on my motherboard A2 RAM port
- Turn on my GPU's fans by MSIAfterBurner all the time (my GPU's fans won't run if temperature is below 60°C by default)
- Observe my CPU, graphic card & RAM's condition, the temperature, loading were normal right before freeze
- Clean PC's temp file
- Adjust virtual memory
- Run windows disk check
- Run a windows system file check
- Turn off Link state power management
- Set my PC power plan to highest performance or balanced
- Set my Hard Disk "turn off hard disk after __" to never
- Turn off all windows background apps
- Unplug the whole network adapter from my motherboard
- Contacting MSI and then updating my graphics card BIOS and driversWhat about returning the video card under warranty for a replacement?

Do you have another computer to test this video card into to see if its the card that causes this or if its your computer itself with this card as the problem?

Your power supply is a good known trusted brand and not likely to be the cause however if the power supply was unhealthy it would cause the problem your having.

Crystaldiskinfo should also be run on the SSD to make sure its healthy. Virtual memory can cause issues if the SSD or HDD is unhealthy.Hi

What Bios revision is your motherboard board ?

To find the bios version in windows
hit Windows+R, type “msinfo32” into the Run box, and then hit Enter
The BIOS version number is displayed on the System Summary pane. Look at the “BIOS Version/Date” field.
It needs to be version 0805 or later to support the RTX2080 card. So either version 0805, 0903 or 0905.

If it is earlier than those numbers please ask for a link to how to update the bios.


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