Solve : return keyboard to factory settings??

1.	Solve : return keyboard to factory settings??
Answer» when i held down SHIFT key more than seconds a message appeared. i don"t remembere how i answered it> now my keyboard is screwed up. the number keys on the number pad do not respond. the numbers on the keyboard appear as their "capital" i WANT to restore the keyboard to factory direct settings < but i don"t know what that is would love help> using microsoft xp home microsoft ergonomic keyboard FOUR thousand thankshttp://support.microsoft.com/kb/932875 The LINK also has links to similar issues.

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