| Answer» Here's my problem:
 I have a laptop and a computer. Both are connected to the internet via wireless adapters. Whenever I turn on my desktop the Internet goes out, but when I only have my laptop on the internet's fine. When the internet does go out because of turning on the desktop I have to turn off the desktop, turn off the routers, wait 5 minutes, and then turn the routers back on. I have Panda Antivirus on the desktop and Norton Antivirus on the laptop. whenever I run the scan on Panda on the desktop it keeps saying theres a trojan/spammer and it always says it has been neutralized, but everytime I scan it it's still there. I found the file that has it but I'm scared to manually delete it because its in the Windows system 32 folder. Its called perfc000.BAT.
 
 -Laptop is Dell Inspiron 8100
 -Desktop is an HP
 -Wireless ROUTER is Netgear So the Desktop is also connecting wirelessly ? ?
 If so travel to Control Panel/System/Hardware/Device Manager...
 Right click the wireless adapter and select advanced...under power uncheck "allow Windows to shut this device down to save power"
 
 Re-boot.
 Then on the Desktop machine go to Start/Run and type cmd and hit Enter...in the Command window type in ipconfig /all and hit Enter.
 Save it to .txt and post it here...It's very unlikely, that you have any legit ".bat" file in system32 folder.
 
 Just to make sure...
 
 1. Run free online scan at: http://housecall.trendmicro.com/
 The Housecall log is saved to C:\Documents and Settings\UserName\.housecall\log\
 Post HouseCall log.
 
 2. Download and scan with SUPERAntiSpyware Free for Home Users:
 http://www.superantispyware.com/
 
 Print these instructions out.
 
 SUPERAntiSpyware should be run in Safe Mode.
 To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen
 
 * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
 * An icon will be created on your desktop. Double-click that icon to launch the program.
 * If ASKED to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
 * Under "Configuration and Preferences", click the Preferences button.
 * Click the Scanning Control tab.
 * Under Scanner Options make sure the following are checked (leave all others unchecked):
 o Close browsers before scanning.
 o Scan for tracking COOKIES.
 o Terminate memory threats before quarantining.
 * Click the "Close" button to leave the control center screen.
 * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
 * On the left, make sure you check C:\Fixed Drive.
 * On the right, under "Complete Scan", choose Perform Complete Scan.
 * Click "Next" to start the scan. Please be patient while it scans your computer.
 * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
 * Make sure everything has a checkmark next to it and click "Next".
 * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
 * If asked if you want to reboot, click "Yes".
 * To retrieve the removal information after reboot, launch SUPERAntispyware again.
 o Click Preferences, then click the Statistics/LOGS tab.
 o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
 o If there are several logs, click the current dated log and press View log. A text file will open in your default text EDITOR.
 o Please copy and paste the Scan Log results in your next reply with a new HijackThis log.
 * Click Close to exit the program.
 Post SUPERAntiSpyware log.
 
 3. Download HijackThis:
 http://www.snapfiles.com/get/hijackthis.html
 Post HijackThis log.
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