Solve : Something causing PC to shutdown?

1.	Solve : Something causing PC to shutdown?
Answer» Hey everyone, Need your help with this one. When PLAYING some games the PC completely turns off and after a few seconds powers back on. Only happens with certain games and at random stages, not at set points where the system could be under heavier LOAD. It happens on DoW2 and Napoleon: Total War. On Napoleon it happened on the opening video so far in. DoW2 i can get it to do it on the Peformance Test but again it can get through it fine sometimes and shutdown others. I've attached the DXDIAG and below are the PC's specs. I've ran stress tests on the CPU and Memory but it does nothing to the PC apart from heat the CPU a bit, no where near auto-shutdown levels. In the Event Viewer it shows a Critical Error, Source: Kernel Power Event 41: Quote The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. BIOS is at it's latest revision and has been tested with previous versions. PC Spec: Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), OC3.1GHz Memory: 6144MB RAM Hard Drive: 1.5 TB Video Card: NVIDIA GeForce GTX 295 Monitor: 50" Samsung Plasma TV Sound Card: Speakers (Realtek High Definition Audio) Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255) Motherboard: Asus P6T Computer Case: Antek 1200 [Saving space, attachment deleted by admin]Go to System Properties - Advanced - Startup & Recovery Settings and uncheck "automatically restart". If it's a software problem, next time you'll get a blue screen error - post the contents of that error message here. If it's a hardware problem however, the system may or may not display the error. Either way, please post back.Also, see if this sounds like it's related: http://windows7forums.com/windows-7-support/28085-kernel-power-41-63-a.htmlTook a look at that link, im not using the same sound drivers but i'll try uninstalling them and using none. Just ran Napoleon: TW three times and it went past the place it shutdown the machine each time so i can't even replicate the issue at the moment. Going to install Dawn of War 2 from Steam again as that's quite reliable at shutting it down and will let you know the results.And you've disabled restart on error, correct?Yep so if it does Blue Screen i'll be able to note down the message. Makes it more annoying that it's not a consistant fault.Quote from: Rebo00 aka Spank on March 02, 2010, 03:25:56 PM Makes it more annoying that it's not a consistant fault. And more difficult to diagnose and troubleshoot.Exactly, the amount of times i've fixed an issue with a users PC only to find out the problem is random and it worked that time i tried it but not the next time they tried it. Makes it look like im doing a half arse job :p.Can't replicate the issue at all now. Even running the performance test on DoW2 on its highest settings which used to gaurentee the restart wont do it. Guess its resolved for now, just hope it stays.Gremlins... It happens.Well its back, i'm off for 2 weeks so have just installed Sims 3 (don't hate me), soon as i click Play the .exe runs and the computer completely shuts down and then powers itself back on. Automatically restart on System Failure is unticked but it still does it anyway. Any ideas?I'm amazed how many machines experience hiccups with Sims installed... They should take it off the market until it's fixed...Lol, but it's the exact same issue that was happening to other games. Currently seems to be only Sims 3 that it's happening to. Really old games are fine, seems to be new ones. Any ideas?

Answer» Hey everyone,

Need your help with this one.

When PLAYING some games the PC completely turns off and after a few seconds powers back on.

Only happens with certain games and at random stages, not at set points where the system could be under heavier LOAD. It happens on DoW2 and Napoleon: Total War. On Napoleon it happened on the opening video so far in. DoW2 i can get it to do it on the Peformance Test but again it can get through it fine sometimes and shutdown others.

I've attached the DXDIAG and below are the PC's specs.

I've ran stress tests on the CPU and Memory but it does nothing to the PC apart from heat the CPU a bit, no where near auto-shutdown levels.

In the Event Viewer it shows a Critical Error, Source: Kernel Power
Event 41:
Quote

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

BIOS is at it's latest revision and has been tested with previous versions.

PC Spec:
Processor:
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), OC3.1GHz
Memory:
6144MB RAM
Hard Drive:
1.5 TB
Video Card:
NVIDIA GeForce GTX 295
Monitor:
50" Samsung Plasma TV
Sound Card:
Speakers (Realtek High Definition Audio)
Operating System:
Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Motherboard:
Asus P6T
Computer Case:
Antek 1200

[Saving space, attachment deleted by admin]Go to System Properties - Advanced - Startup & Recovery Settings and uncheck "automatically restart". If it's a software problem, next time you'll get a blue screen error - post the contents of that error message here. If it's a hardware problem however, the system may or may not display the error. Either way, please post back.Also, see if this sounds like it's related: http://windows7forums.com/windows-7-support/28085-kernel-power-41-63-a.htmlTook a look at that link, im not using the same sound drivers but i'll try uninstalling them and using none.

Just ran Napoleon: TW three times and it went past the place it shutdown the machine each time so i can't even replicate the issue at the moment.
Going to install Dawn of War 2 from Steam again as that's quite reliable at shutting it down and will let you know the results.And you've disabled restart on error, correct?Yep so if it does Blue Screen i'll be able to note down the message.

Makes it more annoying that it's not a consistant fault.Quote from: Rebo00 aka Spank on March 02, 2010, 03:25:56 PM

Makes it more annoying that it's not a consistant fault.

And more difficult to diagnose and troubleshoot.Exactly, the amount of times i've fixed an issue with a users PC only to find out the problem is random and it worked that time i tried it but not the next time they tried it.

Makes it look like im doing a half arse job :p.Can't replicate the issue at all now.

Even running the performance test on DoW2 on its highest settings which used to gaurentee the restart wont do it.

Guess its resolved for now, just hope it stays.Gremlins...

It happens.Well its back, i'm off for 2 weeks so have just installed Sims 3 (don't hate me), soon as i click Play the .exe runs and the computer completely shuts down and then powers itself back on.

Automatically restart on System Failure is unticked but it still does it anyway.

Any ideas?I'm amazed how many machines experience hiccups with Sims installed...
They should take it off the market until it's fixed...Lol, but it's the exact same issue that was happening to other games. Currently seems to be only Sims 3 that it's happening to. Really old games are fine, seems to be new ones. Any ideas?

Solve : Something causing PC to shutdown?

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