Solve : Still can't scan anything, printer keeps printing the test pag

1.	Solve : Still can't scan anything, printer keeps printing the test page.....?
Answer» I posted a while AGO about not being able to use the scan function on my printer, now it prints the test page every time I turn the power on. I can't finish aligning the cartridges since I can't scan. Can someone please help me? Thanks! I have an HP PSC 1410 and Windows XP. At one point someone asked me something about which XP I had, I have no idea, or how to find out. Did the printer come with a CD? How old is it? Did it ever work?1. The "back story". a. Recently had a nasty virus, now I can't use my scanner, can't use fax program b. I can't go on to Facebook, I get a wierd restricted message??? 2. The "alignment process" they refer to: a. An Alignment Page Prints Every Time the All-in-One is Turned On or Off or a Print Job is Started1. References: a. In Windows XP the Message 'An error occurred while communicating with scanning device' Displays When Scanning with a USB-Connected All-in-One b. Installing the Product Software in Windows XP for a USB Cable Connection c. How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system d. What does "Automatically check to see if the latest driver is installed CORRECTLY" do for me? e. How to Scan in Windows XP without Using HP Software f. Scanning with HP Solution Center Software in Windows XP. g. HP Scan Diagnostic UtilityWhat are all the links for in the 2 replies here? I know what I've posted, so you reposting links to my last posts was a complete waste of time. Posting the links to HP's help pages, again a waste of time, obviously I've already tried that, or I wouldn't be here. If you'd read my post from last night, you'd clearly see that I cannot complete the alignment process BECAUSE I CAN'T SCAN ANYTHING. Hmmmm, I think that is what my problem has been all along. Now, I can't print anything either. As of last night/this morning, I click print on something and the printer icon comes up on my toolbar, but nothing happens. I go to delete or cancel the project, and nothing happens, the icon still stays on my tool bar, the status box shows "deleting", but nothing is happening. I have to reboot my computer for that to all go off, when I start my printer back up, of course the test page prints AGAIN, and most recently the job I was trying to print last night printed, but in a completely different LANGUAGE, or maybe just a bunch of characters, I don't know. The pictures and layout were correct with what I was trying to print, but the text wasn't. Yes, this printer has always worked fine. No I don't have a cd. Quote from: JJ 3000 on February 14, 2010, 01:47:50 AM How old is it? It's about 5 years old, approximately. I've never had trouble with it before, it's a basic printer, really pretty user FRIENDLY, non-complicated, obviously if I'd had it with no trouble. I really think this has to do with all the crap that I got from that Internet Security 2010 virus, if that's possible? That's when everything changed. Thank you for the reply. Do you have an ability to try this printer on another computer. You will need to go to the manufacturer's web site and LOCATE the software for the specific model you have. The drivers you will also need will be specific to the printer and usually also for your Operating system (for whatever computer you try it on). This will help to know if the problem is with the printer or is it because of some issue with the current computer you cannot use it on. Once that can be determined it might more readily lead to the assistance you need. truenorthQuote from: mcummings36 on February 14, 2010, 10:16:56 AM What are all the links for in the 2 replies here? The links are to help you. The HP website troubleshooting is as easy to follow that manufacture troubleshooting gets from my experience. Links to some of these steps were provided in your previous post and you never replied back with what you actually tried, just keep saying that it still isn't working. If you tell everyone exactly what you've tried and exactly what the problem is we might be able to help you more. If you have tried all the troubleshooting that has been listed and still having problems I'm with truenorth and would think the problem is in the scanner itself. Maybe the virus and the scanner quitting at the same time was just a coincidence.

Solve : Still can't scan anything, printer keeps printing the test page.....?

Answer»

I posted a while AGO about not being able to use the scan function on my printer, now it prints the test page every time I turn the power on. I can't finish aligning the cartridges since I can't scan. Can someone please help me? Thanks!
I have an HP PSC 1410 and Windows XP. At one point someone asked me something about which XP I had, I have no idea, or how to find out. Did the printer come with a CD?

How old is it?

Did it ever work?1. The "back story".
a. Recently had a nasty virus, now I can't use my scanner, can't use fax program
b. I can't go on to Facebook, I get a wierd restricted message???

2. The "alignment process" they refer to:
a. An Alignment Page Prints Every Time the All-in-One is Turned On or Off or a Print Job is Started1. References:
a. In Windows XP the Message 'An error occurred while communicating with scanning device' Displays When Scanning with a USB-Connected All-in-One
b. Installing the Product Software in Windows XP for a USB Cable Connection
c. How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system
d. What does "Automatically check to see if the latest driver is installed CORRECTLY" do for me?
e. How to Scan in Windows XP without Using HP Software
f. Scanning with HP Solution Center Software in Windows XP.
g. HP Scan Diagnostic UtilityWhat are all the links for in the 2 replies here? I know what I've posted, so you reposting links to my last posts was a complete waste of time. Posting the links to HP's help pages, again a waste of time, obviously I've already tried that, or I wouldn't be here. If you'd read my post from last night, you'd clearly see that I cannot complete the alignment process BECAUSE I CAN'T SCAN ANYTHING. Hmmmm, I think that is what my problem has been all along. Now, I can't print anything either. As of last night/this morning, I click print on something and the printer icon comes up on my toolbar, but nothing happens. I go to delete or cancel the project, and nothing happens, the icon still stays on my tool bar, the status box shows "deleting", but nothing is happening. I have to reboot my computer for that to all go off, when I start my printer back up, of course the test page prints AGAIN, and most recently the job I was trying to print last night printed, but in a completely different LANGUAGE, or maybe just a bunch of characters, I don't know. The pictures and layout were correct with what I was trying to print, but the text wasn't.
Yes, this printer has always worked fine. No I don't have a cd. Quote from: JJ 3000 on February 14, 2010, 01:47:50 AM

How old is it?

It's about 5 years old, approximately. I've never had trouble with it before, it's a basic printer, really pretty user FRIENDLY, non-complicated, obviously if I'd had it with no trouble. I really think this has to do with all the crap that I got from that Internet Security 2010 virus, if that's possible? That's when everything changed. Thank you for the reply. Do you have an ability to try this printer on another computer. You will need to go to the manufacturer's web site and LOCATE the software for the specific model you have. The drivers you will also need will be specific to the printer and usually also for your Operating system (for whatever computer you try it on).
This will help to know if the problem is with the printer or is it because of some issue with the current computer you cannot use it on. Once that can be determined it might more readily lead to the assistance you need. truenorthQuote from: mcummings36 on February 14, 2010, 10:16:56 AM

What are all the links for in the 2 replies here?

The links are to help you. The HP website troubleshooting is as easy to follow that manufacture troubleshooting gets from my experience. Links to some of these steps were provided in your previous post and you never replied back with what you actually tried, just keep saying that it still isn't working. If you tell everyone exactly what you've tried and exactly what the problem is we might be able to help you more. If you have tried all the troubleshooting that has been listed and still having problems I'm with truenorth and would think the problem is in the scanner itself. Maybe the virus and the scanner quitting at the same time was just a coincidence.

Solve : Still can't scan anything, printer keeps printing the test page.....?

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