Solve : System Tool 2011?

1.	Solve : System Tool 2011?
Answer» C:\Users\McGilvray\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00004ePDF/Exploit.Pidief.PFK.Gen trojanHeather, please run the ESET scan again and fix the problem. How's your computer running now?Sorry for the late reply was UNAVAILABLE for a few days. I ran the latest scan and deleted the infected file. My computer seems to be running great!!!! Thanks so much for you help.....I so appreciate it. If ony we could get rid of the people that make these stupid THINGS to get on computers! I do have a couple quick questions: 1. Is there a way to prevent this from happening in the future? 2. We have an older PC that has Windows XP. Following the instrctions on this site I added an extra FIREWALL but now it seems to be running funny. Should I post as a seperate problem. Thank you again for all you do to help people! HeatherQuote 1. Is there a way to prevent this from happening in the future? Yes. Make sure your Anti-Virus is kept up-to-date and follow the instructions below. Quote 2. We have an older PC that has Windows XP. Following the instrctions on this site I added an extra firewall but now it seems to be running funny. Should I post as a seperate problem. You should only have one firewall running on your computer. You should disable the Windows firewall. It that doesn't help, please start a new thread in the proper forum, not this one. We should do some cleanup. You can keep SAS and MBAM, if you wish. Update them and run them regularly. To remove all of the tools we used and the files and folders they created do the following: Double click OTL.exe. Click the CleanUp button. Select Yes when the "Begin cleanup Process?" prompt appears. If you are prompted to Reboot during the cleanup, select Yes. The tool will delete itself once it finishes. Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually. ********************************************** Clean out your temporary internet files and temp files. Download TFC by OldTimer to your desktop. Double-click TFC.exe to run it. Note: If you are running on Vista, right-click on the file and choose Run As Administrator TFC** will close all programs when run, so make sure you have saved all your work before you begin. * Click the Start button to begin the cleaning process. * Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. * Please let TFC run uninterrupted until it is finished. Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning. ********************************************** Looking over your log it seems you don't have any evidence of a third party firewall. Firewalls protect against hackers and malicious intruders. You need to download a free firewall from one of these reliable vendors. Remember only install ONE firewall 1) Comodo Personal Firewall (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" and uncheck any HopSurf and/or Ask.com options if you choose this one) 2) Online Armor 3) Agnitum Outpost 4) PC Tools Firewall Plus If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to USE only one firewall at the same time. *************************************************** Use the Secunia Software Inspector to check for out of date software. •Click Start Now •Check the box next to Enable thorough system inspection. •Click Start** •Allow the scan to finish and scroll down to see if any updates are needed. •Update anything listed. . ---------- Go to Microsoft Windows Update and get all critical updates. ---------- I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free. SpywareBlaster- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox. * Using SpywareBlaster to protect your computer from Spyware and Malware * If you don't know what ActiveX controls are, see here Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future. Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly. Safe Surfing! Hi, Looks like I have some more work to do. But it will be worth it if this stops things from happening again. Hopefully I can get through it all without too many questions. I do have one question at first glance: Should I download a firewall if the computers that is using the OPERATING system Windows 7 or only for the computer that is using the operating system Windows XP? Thanks, Heather Quote Should I download a firewall if the computers that is using the operating system Windows 7 or only for the computer that is using the operating system Windows XP? You should consider using a Firewall on XP especially if your using your computer for banking and other financial transactions. You will have to research the Firewall on Windows 7 to see if it blocks traffic in both directions.

Answer»

C:\Users\McGilvray\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00004ePDF/Exploit.Pidief.PFK.Gen trojanHeather, please run the ESET scan again and fix the problem. How's your computer running now?Sorry for the late reply was UNAVAILABLE for a few days.

I ran the latest scan and deleted the infected file.

My computer seems to be running great!!!!

Thanks so much for you help.....I so appreciate it. If ony we could get rid of the people that make these stupid THINGS to get on computers!

I do have a couple quick questions:

1. Is there a way to prevent this from happening in the future?

2. We have an older PC that has Windows XP. Following the instrctions on this site I added an extra FIREWALL but now it seems to be running funny. Should I post as a seperate problem.

Thank you again for all you do to help people!

HeatherQuote

1. Is there a way to prevent this from happening in the future?

Yes. Make sure your Anti-Virus is kept up-to-date and follow the instructions below.

Quote

2. We have an older PC that has Windows XP. Following the instrctions on this site I added an extra firewall but now it seems to be running funny. Should I post as a seperate problem.

You should only have one firewall running on your computer. You should disable the Windows firewall. It that doesn't help, please start a new thread in the proper forum, not this one.

We should do some cleanup. You can keep SAS and MBAM, if you wish. Update them and run them regularly.

To remove all of the tools we used and the files and folders they created do the following:
Double click OTL.exe.

Click the CleanUp button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
************************************************
Clean out your temporary internet files and temp files.

Download TFC by OldTimer to your desktop.

Double-click TFC.exe to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin.

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.
************************************************
Looking over your log it seems you don't have any evidence of a third party firewall.

Firewalls protect against hackers and malicious intruders. You need to download a free firewall from one of these reliable vendors.

Remember only install ONE firewall

1) Comodo Personal Firewall (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" and uncheck any HopSurf and/or Ask.com options if you choose this one)
2) Online Armor
3) Agnitum Outpost
4) PC Tools Firewall Plus

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to USE only one firewall at the same time.
*******************************************************
Use the Secunia Software Inspector to check for out of date software.

•Click Start Now

•Check the box next to Enable thorough system inspection.

•Click Start

•Allow the scan to finish and scroll down to see if any updates are needed.
•Update anything listed.
.
----------

Go to Microsoft Windows Update and get all critical updates.

----------

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

SpywareBlaster- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!
Hi,

Looks like I have some more work to do. But it will be worth it if this stops things from happening again. Hopefully I can get through it all without too many questions.

I do have one question at first glance:

Should I download a firewall if the computers that is using the OPERATING system Windows 7 or only for the computer that is using the operating system Windows XP?

Thanks, Heather Quote

Should I download a firewall if the computers that is using the operating system Windows 7 or only for the computer that is using the operating system Windows XP?

You should consider using a Firewall on XP especially if your using your computer for banking and other financial transactions.
You will have to research the Firewall on Windows 7 to see if it blocks traffic in both directions.

Solve : System Tool 2011?

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