Hi,

Please excuse the duplicate post, I was told to change the subject of the thread and that I would probably get a better response. I wasn't sure how to edit my first post, so here it is again with a different subject line:
 

I just registered here and am glad to have found this forum. I have a Dell Studio computer, almost a year old (desktop) and YESTERDAY for the first time, the computer got a virus. Since I have an online business and need my computer, and the geek squad couldn't come for a week, I called a local computer repairman. He removed everything from the computer, backed up documents, pictures, ETC, on my external hard drive, put everything back...Well, during the course of the very long visit, I mentioned how I didn't like Vista as much as I did Windows XP, so he put Windows XP (I think it's a bootleg copy) on my computer. Anyway, my husband and daughter are upset now because the computer is not connected to either of our printers (the Epson Stylus Photo 820 or the Dell V305w wireless). I called the computer tech, he told me to go to epson.com, download the info, etc, I called Epson, had a woman walk me through downloading the driver for our printer, and when we tried to run it to set the computer up we get the following message:

"The system file is not suitable for running MS-DOS and Microsoft Windows Applications, click close to terminate the program"

Do I need to reinstall Vista? Should I? The man also removed our wireless Linksys by Cisco and supposedly hooked the wireless up another WAY, my husband (who knows less than techie computer stuff than me lol) wants to know if we can just stick the wireless card back into the front of the computer where it was...and of course, if we need to get Vista back. By the way, I lost all of my Outlook information, which is very upsetting too...Any help and advice is greatly appreciated, thank you so much in advance.

Katy1977I'm not an expert, but it sounds like you downloaded the wrong file.

When you go to Epson.com, go to their "Drivers and Support" page. Enter your model number for your printer, and then download the driver for it. Make sure you are downloading the driver for Windows XP.

If you have the right file and are still getting that error message, check out this article:
http://support.microsoft.com/kb/324767

Good luck!Thanks so much, but I tried this and I don't seem to have the Autoexec.nt file, is there a way I can download this? or could it be misplaced on my computer? Thanks again for any help.

Katy1977From what I've read, and please correct me if I'm wrong, I will need to put a Windows cd into the computer, I need to know if I can use a Windows XP home cd since I have Windows XP pro or if it doesn't matter, or, should I just go back to Vista? I'm so frustrated, and want to get my printers working, any help is greatly appreciated, thanks.

Katy1977

A number of users have reported problems with an error similar to the following when installing or running some GMI products:

C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close to terminate the application.

This is a BUG created by Microsoft with certain Windows 2000 and Windows XP hotfixes, and with certain versions of Windows xp Service Pack 2. The upgrade process removes the autoexec.nt file necessary for running any 16-bit program (including some of our installers) in Windows NT-based systems..

Microsoft documents the problem and a somewhat cumbersome fix (requiring you to have your Windows 2000 or Windows XP installation CD in a knowledge base article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;324767I was able to copy the Autoexec.nt file from my laptop and e-mail it to my PC, then I copied it into the windows repair and windows system 32 files. The computer was able to communicate with the printer for the first time since this began, but when I downloaded the Epson driver I now get this error message:

The Win16 Subsytem was unable to enter Protected Mode, DOSX.EXE must be in your Autoexec.nt and present in your PATH

Microsoft offers the following resolution, which I don't understand at all,



Make sure that the line, "device=%SystemRoot%\system32\himem.sys," exists in the CONFIG.NT file.

Make sure that the line, "lh %SystemRoot%\system32\dosx.exe," exists in the AUTOEXEC.NT file.

Expand HIMEM.SYS, DOSX.EXE, or both from the Windows NT setup disks or CD- ROM disc if either or both are missing from the SYSTEM32 directory.

For more information on DOSX.EXE, query on the following keywords in the Microsoft Knowledge Base:

WOW and 16-BIT
            
so am asking that someone please explain what my next step is, thanks so much and have a great day!

Katy1977

BTW, The computer repair man came again yesterday, said the printer was broken, of course it's not, still works, (copied from my laptop) I have gotten more help from this place than this "computer repairman"...It's me again lol, I just saw this at the bottom of the windows page with the resolution:

APPLIES TO
Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows NT Advanced Server 3.1
Microsoft Windows NT Server 3.51

My OS is Windows XP Pro, so now what do I do??? Thanks so much any help is greatly appreciated!

Katy1977Huh?

http://support.microsoft.com/default.aspx?scid=kb;en-us;324767

Quote

APPLIES TO

    * Microsoft Windows XP Professional
    * Microsoft Windows XP Home Edition

have you ever considered taking it back to the tech who screwed it up in the first place? <And> with a bootleg copy of XP?