You may be right … it's back but with fewer deletions. I ran JRT again and only 14 deletions showed up. There are two files with EXCLAMATION marks that I tried to delete from the registry => didn't happen! Also, I added a REM to the line…that didn't take either. Those two files continue to show up. Whatever those files represent is very possible the problem.

Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 7 Home Premium x64
Ran by Mels (Administrator) on Sun 11/13/2016 at 18:01:16.53
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




FILE System: 16

Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0HIEZ9IX (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0IBKIU0Z (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5LGNH4GS (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D08Q5LOW (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E95WY7YF (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I0T62ECR (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M387UF96 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\URA0U975 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0HIEZ9IX (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0IBKIU0Z (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5LGNH4GS (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D08Q5LOW (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E95WY7YF (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I0T62ECR (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M387UF96 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\URA0U975 (Temporary Internet Files Folder)



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 11/13/2016 at 18:09:54.90
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
My friend phoned to tell me it happened again … She's sending the latest JRT text file. I'm narrowing this problem down to find out which files are left standing and causing the problem. Any thoughts are welcomed…tommyThe latest JRT text as of this morning:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 7 Home Premium x64
Ran by Mels (Administrator) on Mon 11/14/2016 at 9:43:55.48
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 14

Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0HIEZ9IX (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0IBKIU0Z (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5LGNH4GS (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D08Q5LOW (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E95WY7YF (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I0T62ECR (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\URA0U975 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0HIEZ9IX (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0IBKIU0Z (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5LGNH4GS (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D08Q5LOW (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E95WY7YF (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I0T62ECR (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\URA0U975 (Temporary Internet Files Folder)



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 11/14/2016 at 9:55:07.30
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 7 Home Premium x64
Ran by Mels (Administrator) on Mon 11/14/2016 at 9:43:55.48
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 14

Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0HIEZ9IX (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0IBKIU0Z (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5LGNH4GS (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D08Q5LOW (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E95WY7YF (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I0T62ECR (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\URA0U975 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0HIEZ9IX (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0IBKIU0Z (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5LGNH4GS (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D08Q5LOW (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E95WY7YF (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I0T62ECR (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\URA0U975 (Temporary Internet Files Folder)



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 11/14/2016 at 9:55:07.30
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Are you still experiencing the same problem?Maybe not Dave … I "THINK" the problem has been resolved … I updated that worst of the worst browsers KNOWN to the computing world => I.E. since that was in the text report JRT, and installed Mozilla Firefox to open to Yahoo. She likes Yahoo so I performed a work-around. So far so good. I found many - many Google matches on that topic. Even some not-too-easy to read YOUTUBE videos.

I've concluded the problem has so many variances that trying to nail one specific problem down to a "fix" is trial and error. Perhaps my SUBJECT would lend itself to more interest in an effort to find a solution. My friend told me she has several of her customers who are having the same exact problem with one variation => email.

In an effort to keep this topic in the forefront of curious computer minds, I'll post again on any NEW issues should I work to address others problems as well. TommySince the user claims the problem is solved, this topic is closed. Please start a new topic for further help.

=>SOLVED