Greetings CH,

I have two screen both Asus VE247H MODELS. one is about 3 years older than the other. 2014 and 2011. I've always had issues with it ghosting. specifically it showing when scrolling through pages. After some GOOGLING, ive found that disabling "tracing" on the OSD fixed the issue, however my problem is, only one of the screens, the newer one, has that option in its settings. Any ideas?

Thanksnever heard of firmware upgrades to a monitor but checking the ASUS website would verify that long shot.There is no means of communication to firmware from user according to what I see. No USB port or other method to communicate with display and flash it. My thoughts on this is that the firmware is flashed by ASUS and not able to be easily updated. If you opened the display and was able to locate the firmware chip and had a newer donor that night work but you would likely need a surface mount rework station to safely remove the older firmware chip and solder in the newer version... That method not a guaranteed WAY to do this as for the older display could have a Rev A board in it and newer one Rev B and the circuitry, even the chip itself used could be different and not compatible. Back when I worked for Rockwell Automation/Allen-Bradley we had some products that didn't take a flash in the board that the flash ROM was to be used in. The chips would be placed into a socket and flashed and then after passing checksum they were ready to be SOLDERED directly to the board or placed into a socket in that board if the product was to have a firmware upgrade path. Most of the products firmware was hands off to customers and they wanted customers to send their products back for firmware updates. However they also had a field crew that would do it at customers sites too where a site couldn't afford to ship back a controller and be down while its being upgraded to latest firmware or a firmware version that added additional features with added daughter board options.

ASUS support would likely suggest buying a NEW display since its outside of its 3 year warranty. I doubt they would be willing to update the firmware on the older display for free.

I looked at the display specs and ports/jacks here: https://www.newegg.com/Product/Product.aspx?Item=N82E16824236112