Hi there-

We are trying to remove VIRUSES that are on our computer making it all but inoperable...We are following the steps you had already supplied on how to do this, but we are running into the following problems:

SuperAnti Spyware gives us the message, "SuperAnti Spyware has encountered a problem at needs to close" before we can even run it.   We can send or not send an error report.  We have installed it but cannot run it.  We've deleted it and reinstalled it and still not working.

Malwarebytes Anti-Malware won't even let us install it...When we click on the desktop short-cut to install it, nothing happens at all.

We did a full scan on the computer on a different site and it found 83 things that needed removed but wanted like $40 to remove them...

Can you help us?  THANKS so much!

Welcome to CH.

Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

* Scroll down to Non-plug and Play Drivers and click the plus icon to open those drivers.
* Search for any of the following:

- Seneka.sys
- clbdriver.sys
- TDSSserv.sys

* Let me know if you find them or not.
* If you do find it, right click on it, and select Disable. Do not try to uninstall them.
* Now reboot and see if you can run the scans that would not run.Thanks so much for your help.  We followed the steps below but none of the 3 you mentioned were there.  What should we do next?

Thanks a bunch!Before you begin the SDFix instructions you should copy these instructions in a Notepad FILE and save them to your desktop or print them for easy reference. Much of SDFix will be done in Safe mode and you will be unable to access this web page after booting into Safe mode.

Download SDFix by AndyManchesta and save it to your desktop.

When using this tool, you must use the Administrator's account or an account with Administrative RIGHTS

* Now, double-click on the SDFix icon that should now be residing on your desktop. If a Open File - Security Warning box opens, click on the Run button.
* A window will now open showing SDFix being extracted into the C:\SDFix folder.     
* Once the installation program has finished extracting SDFix, it will open a Notepad with further instructions.
* DO NOT use it just yet.

Reboot your computer in Safe Mode using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

When your computer has started in safe mode, and you see the desktop, close all open Windows.

* Click on the Start button, click on the Run menu option, and type the following text from the Code Box into the Open: field then click the OK  button.

Code: [Select]C:\SDFix\RunThis.bat
* SDFix window will open containing some brief info and a disclaimer on the use of the tool.
* Type Y on your keyboard and then press Enter to begin the cleanup process.
* It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.
* Press any Key and it will restart the PC.
* When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the SCRIPT and load your desktop icons.
* Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
* Copy and paste the contents of the results file Report.txt in your next reply.
Hi there-

The SDFix is downloaded to my desktop but when I open it and try to run it, it just does nothing.  No thinking or anything.  What do you think we should do next?

Thanks very much for your help!

Download ComboFix© by sUBs from one of the below links. Be sure top save it to the Desktop.

Link #1
Link #2

**Note:  It is important that it is saved directly to your Desktop

Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.

Temporarily disable your antivirus, and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
 
Double click combofix.exe & follow the prompts.
When finished ComboFix will produce a log for you.
Post the ComboFix log in your next reply.

Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.

Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.

If you have problems with ComboFix usage, see How to use ComboFix