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Solve : Unreadable drives?

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For no apparent reason, my cd and dvd drives have stoped reading disks.  I have tried to reinstall, update the driver, CHECKED for a virus.  I'm STUMPED.  My external drive TELLS me half the time that the drive can not be accessed but when I run diagntic tests on it it reports as workink PROPERLY.  Any help?Are there any error codes in the device MANAGER?

Have you tried a lense cleaner kit?



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