Solve : USB device working with xp but not win 8?

1.	Solve : USB device working with xp but not win 8?
Answer» Hi! I have a brand new acer aspire laptop running windows 8 which replaced my old dell desktop running xp. I am having issues connecting a usb device (electronic drum kit) to the laptop. I get an error message SAYING the device has malfunctioned, and it doesn't work with the software I use with the drum kit. However, I tried it on the old desktop, and it is working perfectly. Making things more confusing, I don't get an error message if I use the usb3.0 port on the laptop, but it still won't work properly for more than a few seconds with the software. Does anyone know why it would work on xp but not win 8, and what I can do to fix this problem? Thanks!You will need Win8 drivers for the device...search at the drum kit manuf. website...I read from multiple sources that no drivers are needed and I never installed any on xp. http://community.alesis.com/alesis/topics/alesis_dm6_drivers_does_anyone_have_the_link_for_download (I followed the solution suggested there and it didn't work) Is there anything else that could be causing this problem? I tested the usb ports with other devices, so I know they are working..... Thanks for your help!Btw this is this is the device status: Windows has stopped this device because it has reported problems. (CODE 43). Again, this is only with the usb2 ports. With usb3 it works perfectly for about a minute, then stops with no explanation. It only starts again if I unplug it and plug it back in (still only for a minute). Quote I have a brand new acer aspire laptop How can a new machine have two OS? Please explain. Quote from: Geek-9pm on September 01, 2013, 10:16:46 AM How can a new machine have two OS? Please explain. It doesn't...please re-read the 1st Post.Error code 43 is when the DRIVER controlling the device reports that there was an error with the device. I would guess it's related to MIDI, since Windows Vista/7/8 have rather 'bad'* MIDI support compared to XP because Vista re-designed the sound subsystem. It's also possible that the device communicated with the system in a non-standard WAY that worked with XP, but no longer works or causes problems with the more recent class drivers for MIDI devices. the USB2 and USB3 host controllers would use different drivers that likely initialize the Device differently. Unfortunately, there are many things that work on XP because of the native drivers in XP, but will not work on Win7, Win8, etc. New drivers are required. Period! If the device manufacturer does not provide the W8 drivers, you're basically SOL. Been there, done that. I have a vintage PC with a very common audio chipset, that XP will pick right up and make work. Windows 8 does not have the right driver for that old audio chipset, so NO AUDIO. I had to instal a modern Soundblaster Audigy sound card in that PC. Windows 8 saw it, loaded the driver for it and now I have audio. Now I have audio, without me having to load any special drivers. Windows 8 has a really great driver package, but it only goes back just SO FAR. Some companies, like Epson, provided MS with a great driver pack for W8 and others like HP did not. Thanks for all the info...I will contact the manufacturer.

Answer»

Hi!
I have a brand new acer aspire laptop running windows 8 which replaced my old dell desktop running xp. I am having issues connecting a usb device (electronic drum kit) to the laptop. I get an error message SAYING the device has malfunctioned, and it doesn't work with the software I use with the drum kit. However, I tried it on the old desktop, and it is working perfectly. Making things more confusing, I don't get an error message if I use the usb3.0 port on the laptop, but it still won't work properly for more than a few seconds with the software.
Does anyone know why it would work on xp but not win 8, and what I can do to fix this problem?
Thanks!You will need Win8 drivers for the device...search at the drum kit manuf. website...I read from multiple sources that no drivers are needed and I never installed any on xp. http://community.alesis.com/alesis/topics/alesis_dm6_drivers_does_anyone_have_the_link_for_download
(I followed the solution suggested there and it didn't work)

Is there anything else that could be causing this problem? I tested the usb ports with other devices, so I know they are working.....
Thanks for your help!Btw this is this is the device status: Windows has stopped this device because it has reported problems. (CODE 43).
Again, this is only with the usb2 ports. With usb3 it works perfectly for about a minute, then stops with no explanation. It only starts again if I unplug it and plug it back in (still only for a minute). Quote

I have a brand new acer aspire laptop

How can a new machine have two OS?
Please explain. Quote from: Geek-9pm on September 01, 2013, 10:16:46 AM

How can a new machine have two OS?
Please explain.

It doesn't...please re-read the 1st Post.Error code 43 is when the DRIVER controlling the device reports that there was an error with the device.

I would guess it's related to MIDI, since Windows Vista/7/8 have rather 'bad'* MIDI support compared to XP because Vista re-designed the sound subsystem.

It's also possible that the device communicated with the system in a non-standard WAY that worked with XP, but no longer works or causes problems with the more recent class drivers for MIDI devices.

the USB2 and USB3 host controllers would use different drivers that likely initialize the Device differently.

Unfortunately, there are many things that work on XP because of the native drivers in XP, but will not work on Win7, Win8, etc.
New drivers are required. Period!

If the device manufacturer does not provide the W8 drivers, you're basically SOL.
Been there, done that.

I have a vintage PC with a very common audio chipset, that XP will pick right up and make work.
Windows 8 does not have the right driver for that old audio chipset, so NO AUDIO.
I had to instal a modern Soundblaster Audigy sound card in that PC.
Windows 8 saw it, loaded the driver for it and now I have audio. Now I have audio, without me having to load any special drivers.

Windows 8 has a really great driver package, but it only goes back just SO FAR.
Some companies, like Epson, provided MS with a great driver pack for W8 and others like HP did not.

Thanks for all the info...I will contact the manufacturer.

Solve : USB device working with xp but not win 8?

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