Hello

Ok first time posting and I'm not much of an IT boff so please pardon any ignorance!

I bought a USB wireless optical mouse a few days AGO from Asda, it is a Trust brand, and I'm having difficulty getting it to work on my laptop (Dell Vostro 1000 running Win XP).

It initially worked okay, then the next day wouldn't work at all, then I changed the powersave options to USB which got it working again temporarily, but now it won't work at all. Some usb ports make the connected noise but no message is displayed, some either recognize it and nothing else or GIVE an error message saying there is a problem with the hardware, one doesn't seem to work at all as it doesn't even give the bingly bong sound when inserting or removing it!

It works fine with my desktop, and disabling the touchpad doesn't help either.

It's driving me crazy as it has worked those 2 times but now nothing!

Please all help greatly APPRECIATED!

Cheers
MinskiYou may need to uninstall and reinstall the software and hardware drivers that came with your mouse.

The first thing I would do would be to reset your power save options back to their previous settings.

Next, uninstall the software and and hardware drivers that came with the mouse...through your Control Panel/Add Remove Programs.

Make sure you've enabled your touchpad before shutting down the PC.

Shut down the PC...and remove the USB mouse after computer shuts down.

Turn the computer back on...once booted up...reinstall the software that came with your device...

Upon completion of the installation...you may need to reboot. If you're not directed to reboot, do it anyway...just for kicks and giggles.

Before you attach the device, make sure you visit Windows Update and download any high priority updates...at the same time...also look for any hardware updates that are compatible with your laptop...specifically...any USB updates.

Once you've completed everything in Windows Update...again, you may be prompted to reboot...do it...and then check to see if there are any more updates you've missed.

This may be time consuming...but it will PAY off in the future.

Once you've completed the above...reattach your device to see if Windows recognizes it...and if it is functioning properly.

Keep us posted.saviour

Okay haven't done any of this yet, but thought I'd ask first as - There isn't any hardware/software drivers supplied with the mouse.

I assume it therefore runs from some windows DRIVER or something (told you I wasn't a boff!)

What does this mean, how will this affect what I have to do from previous answer?

Do I perhaps need to update my windows driver, and if so how do I acheive this?!

Many Thanks

Minski

Okay...

Let's start with the simple things first...okay, Minski?

While you're computer is off...make sure the cable from the mouse is securely plugged into the USB port on the laptop.

Then turn your computer on.

Check to see if the mouse is functioning as it should.

If it isn't...then you can try another USB port on your laptop. If it's still doing the same thing...see if you have another USB mouse you can test. If the other USB mouse works...with no problems...then you can pretty much guarantee the mouse with the problem is bad. If the other mouse experiences the same problems...then it could be the USB ports on the laptop...or...it could be the mouse driver.

Let's go that route first.

Get back with us and tell us how it went...we'll go from there.It's a wireless mouse and the usb sender thing is securely in the port so it isn't that.

Have 4 USB ports, all but one detect it and it comes up in device manager, which says it is functioning correctly (although it doesn't).

Other USB devices work perfectly on the laptop.

Have tried it (and am currently using it) on my desktop so it isn't actually broken.

There are no specific drivers for it (I even checked the model page on Trust website http://www.trust.com/support/search.aspx?search=15313), it uses a windows driver.

I don't have another USB mouse to test it with.Try moving the receiver away from any known interference such as a monitor or your speakers.

These have been known to cause issues with wireless devices.

Also...try to mount the receiver as close as you can to the mouse without interfering with the mouse.

Have you tried the above?

If so...have you reset the connection on your receiver or your mouse? There should be a connect button on both your mouse and/or your receiver.I have to apologize, as well...I didn't read the initial post as clearly as I should have. However, my last post is very pertinent to your problem.No probs, tried moving it away etc but it does not move at all regardless of where it is situated.

There is definately no reset button on either the mouse or the usb dongle.

As it works 100% on the desktop I feel it is almost certainly a software/driver type problem with the laptop.

I did have to reinstall windows a few months back after a total crash and have encountered a few similar problems since then.
I do this regularly with my desktop with no probs but the drivers for the laptop seem a bit trickier, as the driver disk supplied by dell does seem to include everything and I have had to download some from their website. Do you think it may be linked to this?

Incidentally thanks so much for taking the time to help, people like you are a lifesaver for the half smart!I meant does not seem to include everything!Is this the mouse we're talking about?

http://www.asda-electricals.co.uk/shop/product/trust/450lr.html?

If so, it states it comes with software.

The drivers are here: http://www.trust.com/support/search.aspxQuote from: kam1nsk1 on May 29, 2008, 07:06:08 PM

Incidentally thanks so much for taking the time to help, people like you are a lifesaver for the half smart!