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Solve : Vertical coloured lines on shutdown?

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When shutting down windows 98 instead of the display TELLING me "It is now safe to shut Down" I just get coloured vertical lines in orange and black.
Don't understand as It was working ok before it was shut down minutes earlier.how much ram have you got?THANKS for your response.
The computer is for a friend and she has 64MB on the m/b and only 2mb on the video card.
I am going to get her to check if the card may have come loose, but if not then I don't SEE why it should shut down without any problems 8 or 10 times then just refuse to display the shutdown info properly. Surely if there is a memory issue the problem would occur from the start?.
maybe the pc in question  NEEDS a clean the issue run a DIAGNOSTIC program like sisoft or aida32 it may tell you more or this >http://oca.microsoft.com/en/windiag.asp i would suggest if the mobo allows it to increase your ram to 128mb....for win9x..and to test the graphics to type dxdiag in the run box



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