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Answer» HP Pavillion a1600n with Win XP
Just got a "serious error" causing a blue screen shutdown (whatever that is). MS message says I need to make sure my video card driver is updated. I don't have any hardware updates waiting from MS but should I check with HP? Any suggestions about what I should do? Thanks. Download BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE Selected Items, and save the REPORT as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next replyDump File : Mini052912-01.dmp Crash Time : 5/29/2012 4:24:38 PM Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER Bug Check Code : 0x100000ea Parameter 1 : 0x850e98c8 Parameter 2 : 0x85f127e8 Parameter 3 : 0xf79ebcbc Parameter 4 : 0x00000001 Caused By Driver : nv4_mini.sys Caused By ADDRESS : nv4_mini.sys+52ce4 File Description : NVIDIA Compatible Windows 2000 Miniport Driver, Version 82.08 Product Name : NVIDIA Compatible Windows 2000 Miniport Driver, Version 82.08 Company : NVIDIA Corporation File Version : 6.14.10.8208 Processor : 32-bit Crash Address : ntoskrnl.exe+54932 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full PATH : C:\WINDOWS\Minidump\Mini052912-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 2600 Dump File Size : 98,304 ==================================================
================================================== Dump File : Mini083111-01.dmp Crash Time : 8/31/2011 12:15:29 PM Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER Bug Check Code : 0x100000ea Parameter 1 : 0x84d88020 Parameter 2 : 0x84fef5c0 Parameter 3 : 0xf79e7cbc Parameter 4 : 0x00000001 Caused By Driver : nv4_mini.sys Caused By Address : nv4_mini.sys+52ce4 File Description : NVIDIA Compatible Windows 2000 Miniport Driver, Version 82.08 Product Name : NVIDIA Compatible Windows 2000 Miniport Driver, Version 82.08 Company : NVIDIA Corporation File Version : 6.14.10.8208 Processor : 32-bit Crash Address : ntoskrnl.exe+5491a Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\WINDOWS\Minidump\Mini083111-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 2600 Dump File Size : 98,304 ==================================================
================================================== Dump File : Mini041211-01.dmp Crash Time : 4/12/2011 5:35:55 AM Bug Check String : PFN_LIST_CORRUPT Bug Check Code : 0x0000004e Parameter 1 : 0x00000099 Parameter 2 : 0x000c7228 Parameter 3 : 0x00000007 Parameter 4 : 0x00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+22f43 File Description : NT Kernel & System Product Name : Microsoft® Windows® OPERATING System Company : Microsoft Corporation File Version : 5.1.2600.6206 (xpsp_sp3_gdr.120411-1615) Processor : 32-bit Crash Address : ntoskrnl.exe+22f43 Stack Address 1 : ntoskrnl.exe+4ce09 Stack Address 2 : ntoskrnl.exe+4cfd8 Stack Address 3 : ntoskrnl.exe+431fd Computer Name : Full Path : C:\WINDOWS\Minidump\Mini041211-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 2600 Dump File Size : 90,112 ==================================================
Allan, was my previous post the info you asked for? Thanks.This does look like it's caused by your video driver. HP only has one version of the driver available on their website. It's the same driver you're running (version 8.2.0.8 ). However you MAY try uninstalling it and then installing a fresh copy. Here is a link to the file if you need it: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-42535-1&cc=us&dlc=en&lc=en&os=228&product=3245022&sw_lang=
If that doesn't work, try this driver from your video chip manufacturer: http://www.nvidia.com/object/winxp-301.42-whql-driver.html
Quote from: JJ 3000 on May 30, 2012, 04:08:13 PM This does look like it's caused by your video driver. HP only has one version of the driver available on their website. It's the same driver you're running (version 8.2.0.8 ). However you may try uninstalling it and then installing a fresh copy. Here is a link to the file if you need it: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-42535-1&cc=us&dlc=en&lc=en&os=228&product=3245022&sw_lang=
If that doesn't work, try this driver from your video chip manufacturer: http://www.nvidia.com/object/winxp-301.42-whql-driver.html
Thank-you JJ. I successfully installed the video driver, BUT I did not uninsall the old driver first because the instructions said I would get a prompt to overwrite the existing file. I did not get that prompt. Do I need to uninsall the old driver?
Quote from: artbuc on May 31, 2012, 05:34:53 AMThank-you JJ. I successfully installed the video driver, BUT I did not uninsall the old driver first because the instructions said I would get a prompt to overwrite the existing file. I did not get that prompt. Do I need to uninsall the old driver?
I would.
Did you get the one from HP or the one from Nvidia?
Quote from: JJ 3000 on May 31, 2012, 10:11:09 PMI would.
Did you get the one from HP or the one from Nvidia?
From HP. When I go into the control panel to uninstall the old driver, I see only one driver. Should I uninstall that and then install the HP? Thanks.
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