HELP!! (please)

I have a Gateway Media Center PC which is really the xp pro.

I wanted to upgrade my video card and went online to Gateway and one of the techs looked over my specs and told me to get the Visiontek/radeon HD 2400 pro card.

It has been Three weeks now and .. Nothing that I have been instructed to do has made the card work?

First, I went to Device manager and disabled the video adapter, as instructed, shut down the pc and pulled out the old card.
I put the new card into the old cards slot, (which according to Gateway is the only PCI Express slot) and from that moment on, Nothing!

When the pc booted up, I had the software disc in my dvd drive, as instructed and the on screen program would say .. "downloading the software."

Hours later, Nothing seemed to be happening and when I clicked the little X box to get out of the screen, the "program is not responding" would come up"!

I can't find anything in bios to disable and I don't even know enough to know if I have one of those onboard video controllers that everyone talks about?

I thought that they meant an onboard video card? How could I have anything, Onboard if I was able to pull it out?

One other thing is that SOMEONE told me that I had to be at net 2.0 framework?
What is that? I see where I have something like that which is at 1.0.

This is all Very CONFUSING and Most frustrating!

I am apparently running on some kind of Basic video driver right now that xp installs when it wont recognize my video card and .. It is Terrible!

Please, can someone give me a Clue as to why something that is supposed to be simple to do .. Is driving me Crazy?

Thank You
MC

P.S. According to Gateway, the pci express card will work in the old cards slot because it is the only pci express slot?

The old card was/is an NIVIDIA GEForce 6200, what ever that meansCan't find an answer anywhere.
Not from Gateway, Visiontek or hundreds of Google searches.
I Can't be the only one who this has been a problem for?

McYour problem is not complicated; just annoying. That is why you should have let a professional handle it.

Now, first off.. the choice of buying an HD2400 Pro was very poor. You should have come here before and asked us.

To solve your issue, download the drivers from this site - http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/radeonx-xp

And since you plugged your monitor into the output on the newly installed card, that means your onboard graphics chip is either already disabled, or non-existant. To find out for sure, the model number of your computer is needed, but unnecessary.Track

THANK YOU for actually responding to my post.
If you can help and if the model number is important, it is a GM5045E Gateway, MCE.

I didn't just run out and BUY this card, I asked a Gateway tech, (online) which adapter I could upgrade to.
This is what he told me to get.
I have the CD driver software for it but it always says "software failed to load" and/or .. program not responding.
Something about net 2.0 needed?

Mc
Mrclose - Welcome to the CH forums..

If MS .NET framework 2.0 is needed then go download it from here.. and install it.

Quote

Brief Description
The Microsoft .NET Framework version 2.0 (x86) redistributable package installs the .NET Framework runtime and associated files required to run APPLICATIONS developed to target the .NET Framework v2.0.

Track

THANK YOU for actually responding to my post.
If you can help and if the model number is important, it is a GM5045E Gateway, MCE.

I didn't just run out and buy this card, I asked a Gateway tech, (online) which adapter I could upgrade to.
This is what he told me to get.
I have the CD driver software for it but it always says "software failed to load" and/or .. program not responding.
Something about net 2.0 needed?

Mc