Solve : What you need to know about warranty laws?

1.	Solve : What you need to know about warranty laws?
Answer» This was published two years ago in Consumer reports. It still represents your legal rights in the USA. Other countries may have similar laws in force. You have more rights than you might think Consumer Reports magazine: May 2013 Quote The written warranty is not the whole story Your rights go beyond what you read in a warranty booklet (also called an “express warranty” or guarantee). Any written or spoken claim made by a manufacturer or retailer—in a print or TV ad, on a package, or anywhere else—may be considered an express warranty as well. For instance, TV and Web ads for a product called the Olde Brooklyn Lantern say that its LED BULB will last 100,000 hours. So even though OldeBrooklynLantern.com guarantees satisfaction for only 30 days, if those LEDs stop working before 100,000 hours (more than 4,100 days), you might have the right to a repair, replacement, or refund. What you should do. Keep copies of all performance promises, no matter where you find them. Try to get spoken claims in writing. Send an e-mail confirming the promise and keep the response. The article goes on to say... Quote You do not need the service contract Extended warranties or service contracts are a bad deal. Most products don’t break during the time covered by them—typically years two and three of ownership. Moreover, the typical cost of repair is on average not much more than the cost of the contract. The consumer warranty protections described here make service contracts even less worthwhile. What you should do. Self-insure by placing the money you would otherwise spend on service contracts into a savings account. Use that when you have to repair or replace a product at your own expense. Warranties must be reasonable ... A warranty that makes it IMPRACTICAL, if not impossible, to get satisfaction probably can’t be enforced, says Amy Schmitz, a professor at the University of Colorado School of Law. For example, to obtain warranty service, a manufacturer can’t make you pay shipping charges that exceed a product’s cost, something Schmitz said a company tried to do with a defective blender she bought. She negotiated for a new blender by sending a photo of the broken one with the cord cut off to show that she wasn’t trying to commit fraud. Cool idea! So, be SHARP when it come to quality. Don't let them get off easy when they SELL cheap products (I just had a bad experience. That cheap RCA 10" tablet just failed. It is now out of warranty. BUMMER.) Quote (I just had a bad experience. That cheap RCA 10" tablet just failed. It is now out of warranty. Bummer.) If this is the one that Walmart had on sale for $49.96, its the same model that I bought my daughter. She killed her kindle fire by dropping it face down and I fixed it by installing a new digitizer with was a royal pita. She then killed it by downloading something that corrupted the flash memory so it wouldn't successfully boot. Tried factoery hard init and that didn't help. Tried a online tool that someone coded up which was suppose to help unbrick a bricked kindle fire but it doesn't boot up far enough to support USB communications to establish connection to it. Ended up seeing this RCA Tablet for less than $50 at Walmart and figured we'd get her that since she has such as good track record with these portable devices at just 10 years old. Surprisingly its still working. She uses it all the time. I know that RCA is at the low end of quality. If she gets 1 year of use out of it before she kills it that would be an accomplishment. We told her to be careful with this one because we were not going to buy any others for her. But I still find it in the seat of recliner before sitting down etc and so one of these days its going to get sat on or stepped on or something spilled on it when its left on the kitchen table etc. DaveLembke, Thanks for the comeback. The one I got was a ten inch, it costs more. Did not mean to suggest all RCA products are trash, just reacting a bit to my misfortune. That thing had been sent back earlier on a RMA and worked for awhile. I was geeing to like it when it zonked the battery. Walmart now has a policy that you have to seal with the factory if it fails after 15 days. Even so, I would rather buy at Wallmart than from an on-line distributor. Now I am down to using my wife's Kindle Fire, which has been more reliable. Amazon is on of the few on-line stores I trust.

Answer»

This was published two years ago in Consumer reports. It still represents your legal rights in the USA. Other countries may have similar laws in force.
You have more rights than you might think
Consumer Reports magazine: May 2013
Quote

The written warranty is not the whole story
Your rights go beyond what you read in a warranty booklet (also called an “express warranty” or guarantee). Any written or spoken claim made by a manufacturer or retailer—in a print or TV ad, on a package, or anywhere else—may be considered an express warranty as well. For instance, TV and Web ads for a product called the Olde Brooklyn Lantern say that its LED BULB will last 100,000 hours. So even though OldeBrooklynLantern.com guarantees satisfaction for only 30 days, if those LEDs stop working before 100,000 hours (more than 4,100 days), you might have the right to a repair, replacement, or refund.
What you should do. Keep copies of all performance promises, no matter where you find them. Try to get spoken claims in writing. Send an e-mail confirming the promise and keep the response.

The article goes on to say...
Quote

You do not need the service contract

Extended warranties or service contracts are a bad deal. Most products don’t break during the time covered by them—typically years two and three of ownership. Moreover, the typical cost of repair is on average not much more than the cost of the contract. The consumer warranty protections described here make service contracts even less worthwhile.

What you should do. Self-insure by placing the money you would otherwise spend on service contracts into a savings account. Use that when you have to repair or replace a product at your own expense.
Warranties must be reasonable
...
A warranty that makes it IMPRACTICAL, if not impossible, to get satisfaction probably can’t be enforced, says Amy Schmitz, a professor at the University of Colorado School of Law. For example, to obtain warranty service, a manufacturer can’t make you pay shipping charges that exceed a product’s cost, something Schmitz said a company tried to do with a defective blender she bought. She negotiated for a new blender by sending a photo of the broken one with the cord cut off to show that she wasn’t trying to commit fraud.

Cool idea!
So, be SHARP when it come to quality. Don't let them get off easy when they SELL cheap products
(I just had a bad experience. That cheap RCA 10" tablet just failed. It is now out of warranty. BUMMER.)
Quote

(I just had a bad experience. That cheap RCA 10" tablet just failed. It is now out of warranty. Bummer.)

If this is the one that Walmart had on sale for $49.96, its the same model that I bought my daughter. She killed her kindle fire by dropping it face down and I fixed it by installing a new digitizer with was a royal pita. She then killed it by downloading something that corrupted the flash memory so it wouldn't successfully boot. Tried factoery hard init and that didn't help. Tried a online tool that someone coded up which was suppose to help unbrick a bricked kindle fire but it doesn't boot up far enough to support USB communications to establish connection to it. Ended up seeing this RCA Tablet for less than $50 at Walmart and figured we'd get her that since she has such as good track record with these portable devices at just 10 years old. Surprisingly its still working. She uses it all the time. I know that RCA is at the low end of quality. If she gets 1 year of use out of it before she kills it that would be an accomplishment. We told her to be careful with this one because we were not going to buy any others for her. But I still find it in the seat of recliner before sitting down etc and so one of these days its going to get sat on or stepped on or something spilled on it when its left on the kitchen table etc. DaveLembke,
Thanks for the comeback. The one I got was a ten inch, it costs more.
Did not mean to suggest all RCA products are trash, just reacting a bit to my misfortune. That thing had been sent back earlier on a RMA and worked for awhile. I was geeing to like it when it zonked the battery.
Walmart now has a policy that you have to seal with the factory if it fails after 15 days. Even so, I would rather buy at Wallmart than from an on-line distributor.

Now I am down to using my wife's Kindle Fire, which has been more reliable. Amazon is on of the few on-line stores I trust.

Solve : What you need to know about warranty laws?

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