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Solve : wife's laptop is shutting down? |
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Answer» My wife's laptop when she turns it on it starts up great but after a couple hours it shuts down, i tried spraying air into it with a can of air or whatever its called but it still turns off after awhile..this came on all of a SUDDEN... My wife's laptop when she turns it on it starts up great but after a couple hours it shuts down, i tried spraying air into it with a can of air or whatever its called but it still turns off after awhile..this came on all of a sudden... P.S. SHE HAS A DELL LAPTOP AND SHE HAS WINDOWS 7 ON IT...When she reboots, does it START normally? Or does it prompt for Safe Mode? Also, once booted, does the computer act like it "CRASHED" or that it was never on in the first place? In other words:
Do you have any other Dells in the house? Win 7 machines? How else is the computer behaving? Does it appear to be slow? Is it particularly loud or warm? Does this happen only when she's USING it at home? Or wherever she takes it? What is the environment like in which she's using it? When did you all first notice this? When has it happened since? (Every session? Occassionally? etc.) What is she doing when this happens? What software is she running? Is she plugged in or on battery? Wi-Fi or ethernet? How many times has this happened?it prompts for safe mode...she can't open documents, she gets errors and she tried to recovered but it wouldn't let her... no we only have one dell and yes she has windows 7.. it seems to get a little hot...i don't hear like a loud noise it seems to be running smooth.. yes when she is using it at home it shuts down every few hours...she hasn't taken the laptop ANYWHERE.. about 2 weeks ago.. it seems it happens when she watches videos... she runs chrome..its plugged in cos battery died, but we took the batteries out...she is on wifi.. just about every few hours, how do i find out what has cos this to keep doing that, i mean she watches videos on facebook and while she watches it, the puter shuts down... thanks for your help rjbinney :-) timalan |
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