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Answer» Bullet Story: 1. Took computer into repair shop for new SSD, Windows 10 clean upgrade (no data transfer whatsoever). 2. Took it home, 5 days later, computer froze at the startup on home screen. Screen was present and keys were still lit on laptop but mouse wasn't moving, buttons were not responding when hit. 3. Cold boot would sometimes lead to the blue screen of death giving a very broad error (SYSTEM_SERVICE_EXCEPTION). 3a. Noticed it HAPPENED when USB ports were about to be plugged into. 4. Took it to repair shop where it worked flawlessly until mouse was plugged in. 5. After 1 week, he took out EVERY piece of RAM I have, deducted that wasn't the problem. Also tried new hard drives and Windows 10. 5a. He suggested it was video card or MoBo but Fuzzy Donut worked great on laptop when it was tested at the shop.
Sincerely lost but I'm extremely suspicious of my drivers. I keep coming back to the computer freezing upon input of mouse. Very suspicious.
Help me not lose more money on this laptop!
Are there any tests I can run on the system to help this?
Thank you,
AndrewWhat is make/model of computer? If custom build, all specs of system.
You might want to downgrade back to original OS version and then after you know its all good with that OS then upgrade to 10 and this way you know if its a hardware issue or a driver issue.
Do you still have the original drive to put back into it to see if it behaves when set back to original hardware config? ( Maybe SSD drive is messed up...)Screen Resolution 1920 x 1080 Processor 2 GHz Intel Core i7 RAM 8 GB GDDR3 Memory Speed 1333 MHz Hard Drive 750 GB mechanical_hard_drive Graphics Coprocessor Nvidia GTX 460M 1.5GB Number of USB 2.0 Ports 3 Number of USB 3.0 Ports 1
I will definitely try my old HDD, thanks for that IDEA.
[attachment deleted by admin to conserve space]States there a mechanical HDD...this screenshot must be prior to the SSD install... One question...did these issues exist before the new HDD ? ?
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