Solve : Windows 7 keeps freezing, Safe Mode works. Here's my logs!?

1.	Solve : Windows 7 keeps freezing, Safe Mode works. Here's my logs!?
Answer» Ok, I did the factory reset to the first parition. Right now asus kinda going through this cycle where it starts up windows after saying preparing system for first use, opens windows and then says factory installation in progress, and says "configuring the system please wait" before it restarts again. Is this normal? Replying via my iPod haha Ah, nevermind. Everything booted up perfectly. You were right, I did not end up needing the disk. Now that my computer is normal again, what steps should I take to PREVENT what has transpired from happening again? Do you have any recommended programs? Should I do more scans now?Just MAKE sure you have a good up-to-date AV. If you don't want to buy one, you can download one of these free ones.This is your first priority. Remember to only install one antivirus! 1) Avast! Home Edition 2) AVG Free Edition 3) Avira AntiVir Personal 4) MicroSoft Security Essentials All versions and all languages. 5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one) 6) PC Tools AntiVirus Free Edition It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time. *********************************************** Download and install MBAM and AdwCleaner. Keep them up to date and run them on a regular basis to keep the bugs out. Please download Malwarebytes Anti-Malware from here. Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. When disinfection is completed, a log will open in Notepad and you may be prompted to RESTART. (See Extra Note) Please save the log to a location you will remember. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. Copy and paste the entire report in your next reply. Extra Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. ****************************************** Please download AdwCleaner by Xplode onto your Desktop. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon. [/URL] If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run. When the AdwCleaner program will open, click on the Scan button as shown below. [/URL] AdwCleaner will now start to search for malicious files that may be installed on your computer. To remove the files that were detected in the previous step, please click on the Clean button. [/URL] AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer. Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply. **************************************** Go to Microsoft Windows Update and get all critical updates. I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free. Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future. Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly. Safe Surfing!Thank you! I have installed AVG Free MalwareBytes log: Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 4/1/2014 Scan Time: 4:37:12 PM Logfile: MWAMlog.txt Administrator: Yes Version: 2.00.0.1000 Malware Database: v2014.04.01.02 Rootkit Database: v2014.03.27.01 License: Free Malware Protection: Disabled Malicious Website Protection: Disabled Chameleon: Disabled OS: Windows 7 CPU: x64 File System: NTFS User: Alli Scan Type: Threat Scan Result: Completed Objects Scanned: 234954 Time Elapsed: 14 min, 41 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Shuriken: Enabled PUP: Enabled PUM: Enabled Processes: 0 (No malicious items detected) Modules: 0 (No malicious items detected) Registry Keys: 0 (No malicious items detected) Registry VALUES: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Folders: 0 (No malicious items detected) Files: 0 (No malicious items detected) Physical Sectors: 0 (No malicious items detected) (end) adwarecleaner Log # AdwCleaner v3.022 - Report created 01/04/2014 at 16:46:07 # Updated 13/03/2014 by Xplode # Operating System : Windows 7 Home Premium (64 bits) # Username : Alli - ALLI-PC # Running from : C:\Users\Alli\Downloads\adwcleaner.exe # Option : Clean * [ Services ] * Service Deleted : Partner Service * [ Files / Folders ] * [!] Folder Deleted : C:\ProgramData\Partner * [ Shortcuts ] * * [ Registry ] * Key Deleted : HKLM\SOFTWARE\Classes\AppID\kt_bho_dll.dll Key Deleted : HKLM\SOFTWARE\Classes\kt_bho.KettleBho Key Deleted : HKLM\SOFTWARE\Classes\kt_bho.KettleBho.1 Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1 Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{28A88B70-D874-4F73-BBBA-9B2B222FB7D6} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{86676E13-D6D8-4652-9FCF-F2047F1FB000} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4} Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4} Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4} * [ Browsers ] * -\\ Internet Explorer v8.0.7600.16671 -\\ Google Chrome v33.0.1750.154 [ File : C:\Users\Alli\AppData\Local\Google\Chrome\User Data\Default\preferences ] *********************** AdwCleaner[R0].txt - [2001 octets] - [01/04/2014 16:44:47] AdwCleaner[S0].txt - [1956 octets] - [01/04/2014 16:46:07] ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2016 octets] ########## I have downloaded the WOT add-on for firefox and I have also installed any important windows updates. Thank you sooo much for all your help. I really appreciate it and was wondering if I could send you something? I'm currently studying abroad in Japan, so I'd love to send you some tea or candies in thanks for your help. Of course, if you would rather I not send anything, I totally understand. Quote I really appreciate it and was wondering if I could send you something? I'm currently studying abroad in Japan, so I'd love to send you some tea or candies in thanks for your help. Of course, if you would rather I not send anything, I totally understand. You're WELCOME and it's not necessary to compensate me in any manner. All I ask is that you something similiar for someone else.Quote from: SuperDave on April 01, 2014, 12:53:14 PM You're welcome and it's not necessary to compensate me in any manner. All I ask is that you something similiar for someone else. Thank you! I will be sure to help using the things I learned here. I learned a lot. Thank you You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.

Answer»

Ok, I did the factory reset to the first parition. Right now asus kinda going through this cycle where it starts up windows after saying preparing system for first use, opens windows and then says factory installation in progress, and says "configuring the system please wait" before it restarts again. Is this normal?

Replying via my iPod haha
Ah, nevermind. Everything booted up perfectly. You were right, I did not end up needing the disk. Now that my computer is normal again, what steps should I take to PREVENT what has transpired from happening again? Do you have any recommended programs? Should I do more scans now?Just MAKE sure you have a good up-to-date AV. If you don't want to buy one, you can download one of these free ones.This is your first priority.

Remember to only install one antivirus!

1) Avast! Home Edition
2) AVG Free Edition
3) Avira AntiVir Personal
4) MicroSoft Security Essentials All versions and all languages.
5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
6) PC Tools AntiVirus Free Edition

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.
*************************************************
Download and install MBAM and AdwCleaner. Keep them up to date and run them on a regular basis to keep the bugs out.

Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Full Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to RESTART. (See Extra Note)
Please save the log to a location you will remember.
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
**********************************************
Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

[/URL]

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.

[/URL]

AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.

[/URL]

AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
********************************************
Go to Microsoft Windows Update and get all critical updates.

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!Thank you!

I have installed AVG Free

MalwareBytes log:

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/1/2014
Scan Time: 4:37:12 PM
Logfile: MWAMlog.txt
Administrator: Yes

Version: 2.00.0.1000
Malware Database: v2014.04.01.02
Rootkit Database: v2014.03.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled

OS: Windows 7
CPU: x64
File System: NTFS
User: Alli

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 234954
Time Elapsed: 14 min, 41 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry VALUES: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)

adwarecleaner Log

# AdwCleaner v3.022 - Report created 01/04/2014 at 16:46:07
# Updated 13/03/2014 by Xplode
# Operating System : Windows 7 Home Premium (64 bits)
# Username : Alli - ALLI-PC
# Running from : C:\Users\Alli\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : Partner Service

***** [ Files / Folders ] *****

[!] Folder Deleted : C:\ProgramData\Partner

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\kt_bho_dll.dll
Key Deleted : HKLM\SOFTWARE\Classes\kt_bho.KettleBho
Key Deleted : HKLM\SOFTWARE\Classes\kt_bho.KettleBho.1
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{28A88B70-D874-4F73-BBBA-9B2B222FB7D6}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{86676E13-D6D8-4652-9FCF-F2047F1FB000}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.7600.16671

-\\ Google Chrome v33.0.1750.154

[ File : C:\Users\Alli\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [2001 octets] - [01/04/2014 16:44:47]
AdwCleaner[S0].txt - [1956 octets] - [01/04/2014 16:46:07]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2016 octets] ##########

I have downloaded the WOT add-on for firefox and I have also installed any important windows updates.

Thank you sooo much for all your help. I really appreciate it and was wondering if I could send you something? I'm currently studying abroad in Japan, so I'd love to send you some tea or candies in thanks for your help. Of course, if you would rather I not send anything, I totally understand.

Quote

I really appreciate it and was wondering if I could send you something? I'm currently studying abroad in Japan, so I'd love to send you some tea or candies in thanks for your help. Of course, if you would rather I not send anything, I totally understand.

You're WELCOME and it's not necessary to compensate me in any manner. All I ask is that you something similiar for someone else.Quote from: SuperDave on April 01, 2014, 12:53:14 PM

You're welcome and it's not necessary to compensate me in any manner. All I ask is that you something similiar for someone else.

Thank you! I will be sure to help using the things I learned here. I learned a lot. Thank you You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.

Solve : Windows 7 keeps freezing, Safe Mode works. Here's my logs!?

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