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Solve : ZerroAccess Trojans running amuck?

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Tried the uninstall ArcSoft MediaImpression... got a pop-up message
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MediaImpression
The InstallSheild Engine (iKernel.exe) could not be launched.
Class not registered



Quote from: brokemomof2 on December 15, 2012, 09:56:49 AM

Tried the uninstall ArcSoft MediaImpression... got a pop-up message
--------------------------------------------------------------------------------------------------------------
MediaImpression
The InstallSheild Engine (iKernel.exe) could not be launched.
Class not registered
Please look in C:\Program Files to see if there's any such folder.Nothing in program files but under PROGRAMS, there are "Start ArcSoft Connect" & "View My ArcSoft Info"Quote
Nothing in program files but under programs, there are "Start ArcSoft Connect" & "View My ArcSoft Info"
If you're not using it please try GOING to Control Panel, Programs and Features and see if you can uninstall it from there.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.



  • If an infected file is detected, the default action will be Cure, CLICK on Continue.



  • If a suspicious file is detected, the default action will be Skip, click on Continue.



  • It may ASK you to reboot the computer to complete the process. Click on Reboot Now.



  • Click the Report button and copy/paste the contents of it into your next reply
Note:It will also create a log in the C:\ directory..


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