1. Composition: A National commission consists of a committee of 5 persons – a president & 4 member including one woman member, who are being nominated by the central government. For a term of 5 years.

2. Qualification: President should have the qualification to be of supreme court judge should possess bachelors degree & should have adequate knowledge & good experience in dealing with problems relating to Economics, commerce, Law, Accountancy, public affairs, Administration etc

3. Jurisdiction: It is empowered to receive such complaints Where the value of the goods & services & the compensation paid exceeding Rs.1, crore. The appeals against the order of any State Commission.

4. Redressal Proceeding: upon the receipt of the complaint, the National commission serves a notice to a opposite party referred in the complaint, such opposite party may be a seller, a distributer or a manufacturer, if needed the commission further sends the sample of goods for analysis and testing in a laboratory in respect of the defect raised in the complaint.

5. Remedy: if it is found that the product has some defect or there is some unfair trade practice, the commission can direct the accused to:

• Remove the defect in the product, o Replace the product, or 
• Return the price of the product so paid by the complaint, o Compensate the loss suffered by the consumer ,or ‘ 
• Discontinue the unfair trade practice etc…