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The owner of a restaurant is charging Rs. 30 for a bottle of water from a customer, whereas the MRP of the bottle is Rs. 15. One of the consumers(a member of NGO) has objected to this but the owner continues with this malpractice. (a) What may be the possible reasons why other consumers are not objecting to his? (b) Which right of the Consumer Protection Act is required to be known by the consumers to have an objection for this type of malpractice? Explain the right. (c) Identify any two social values that the manufacturer must follow. |
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Answer» (a) The consumers may not be aware of the rights and reliefs available to them (b) Right to consumer education: A consumer has a right to acquire knowledge and to be well informed consumer. He should be aware of his rights and reliefs in case a product falls short of his expectations. (c) (i) Honesty (ii) Respect towards consumers. |
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