Priority and Severity both are very important two keywords in the IT industry, especially for those organization who have involved in production support activity of their provided product or any existing system of the client. CURRENTLY, all the bog organization tried to follow one specific tool where one helpdesk team has been assigned for handling. NORMALLY end user reached to that corresponding helpdesk team for raising their concerns or end user can able to create their concerns directly in that specific tool.

Some helpdesk person first analyzes the same then given the priority based on the end user impact. Helpdesk person, tester, developer and some POINT of time BUSINESS analyst involve with that issue and try to understand what the exact impact of that specific issue, based on that they have given severity of that issue. So priority defines how much important of that issue is, and severity is defined impact or destruction ABILITY of that issue.

Priority and Severity both are very important two keywords in the IT industry, especially for those organization who have involved in production support activity of their provided product or any existing system of the client. Currently, all the bog organization tried to follow one specific tool where one helpdesk team has been assigned for handling. Normally end user reached to that corresponding helpdesk team for raising their concerns or end user can able to create their concerns directly in that specific tool.

Some helpdesk person first analyzes the same then given the priority based on the end user impact. Helpdesk person, tester, developer and some point of time business analyst involve with that issue and try to understand what the exact impact of that specific issue, based on that they have given severity of that issue. So priority defines how much important of that issue is, and severity is defined impact or destruction ability of that issue.