We Sell Computer Hardware, And Need To Log Customer Technical Issues.

1.	We Sell Computer Hardware, And Need To Log Customer Technical Issues. We Have Been Debating Whether To Use Service Tickets, Service Order, Complaints Management Or Cases. Could You Explain What Each Of These Are And When They Might Be Used?
Answer» Service Ticket Management -The service ticket is the most COMMON TYPE of service-related business TRANSACTION. Service tickets are commonly used as the default transaction for logging product defects, bugs, or any other technical ISSUES. After creating a service ticket as a follow-up transaction to the interaction record, agents can perform technical analysis of problems (using multi-level categorization) and provide solutions within defined service-level agreements (SLAs). If necessary, agents can also dispatch or escalate service tickets to second-level support using pre-defined business rules. Service Ticket Management -The service ticket is the most common type of service-related business transaction. Service tickets are commonly used as the default transaction for logging product defects, bugs, or any other technical issues. After creating a service ticket as a follow-up transaction to the interaction record, agents can perform technical analysis of problems (using multi-level categorization) and provide solutions within defined service-level agreements (SLAs). If necessary, agents can also dispatch or escalate service tickets to second-level support using pre-defined business rules.

We Sell Computer Hardware, And Need To Log Customer Technical Issues. We Have Been Debating Whether To Use Service Tickets, Service Order, Complaints Management Or Cases. Could You Explain What Each Of These Are And When They Might Be Used?

Answer»

Service Ticket Management -The service ticket is the most COMMON TYPE of service-related business TRANSACTION.

Service tickets are commonly used as the default transaction for logging product defects, bugs, or any other technical ISSUES.

After creating a service ticket as a follow-up transaction to the interaction record, agents can perform technical analysis of problems (using multi-level categorization) and provide solutions within defined service-level agreements (SLAs). If necessary, agents can also dispatch or escalate service tickets to second-level support using pre-defined business rules.

Service Ticket Management -The service ticket is the most common type of service-related business transaction.

Service tickets are commonly used as the default transaction for logging product defects, bugs, or any other technical issues.

We Sell Computer Hardware, And Need To Log Customer Technical Issues. We Have Been Debating Whether To Use Service Tickets, Service Order, Complaints Management Or Cases. Could You Explain What Each Of These Are And When They Might Be Used?

Discussion

No Comment Found

Related InterviewSolutions

Reply to Comment