What Are Sla’s, How Are They Different From Agents?

1.	What Are Sla’s, How Are They Different From Agents?
Answer» A service level rule is an instance of the Rule-Obj-ServiceLevel type. The service level can define a goal and a deadline times for processing an assignment, and can execute ACTIVITIES if the goal or the deadline is not met. This assignment-level service level is distinct from any service level associated with the entire flow. At runtime, an internal countdown CLOCK (measuring the completion of the assignment against the goal and deadline times computed from the service level rule) starts when the assignment task is CREATED. An agent is a background internal requestor operating on the server. These requestors can PERIODICALLY monitor CONDITIONS and perform processing as necessary. Most agents are defined by an Agent Queue rule (Rule-Agent-Queue), which includes a list of the activities they perform.

Answer»

A service level rule is an instance of the Rule-Obj-ServiceLevel type. The service level can define a goal and a deadline times for processing an assignment, and can execute ACTIVITIES if the goal or the deadline is not met. This assignment-level service level is distinct from any service level associated with the entire flow.
At runtime, an internal countdown CLOCK (measuring the completion of the assignment against the goal and deadline times computed from the service level rule) starts when the assignment task is CREATED.
An agent is a background internal requestor operating on the server. These requestors can PERIODICALLY monitor CONDITIONS and perform processing as necessary.
Most agents are defined by an Agent Queue rule (Rule-Agent-Queue), which includes a list of the activities they perform.

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