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What are the do’s and don'ts for a good bug report?

Answer»

Following are the do’s for a good bug report :

  • When you're finished, read your report. Make sure it's clear, concise, and SIMPLE to understand.
  • Don't allow any opportunity for ambiguity by being as clear as possible.
  • Do TEST the problem a few times to see if there are any superfluous procedures.
  • Include any workarounds or additional procedures you've discovered that cause the problem to behave differently in your report.
  • Check to see if the bug has previously been reported. If it has, please leave a comment on the bug with your information.
  • Do reply to requests for further information from developers.

Following are the don’ts for a good bug report :

  • DO NOT submit a report that contains more than one bug. When there are numerous bugs in the report, keeping track of their progress and dependencies becomes difficult.
  • DO NOT be judgmental or accusatory. Bugs are unavoidable, yet they aren't always simple to fix.
  • DO NOT try to figure out what's causing the bug. Stick to the facts to avoid sending the developer on a wild goose hunt.
  • Anything that isn't a bug should be posted. Developers appreciate hearing from you, but sending information to the wrong channel will just block their WORKFLOW and cause DELAYS.


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