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What Do You Mean By Metrics In Servicenow? |
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Answer» Metrics record and measure the WORKFLOW of individual records. With metrics, customers can arm their process by providing TANGIBLE figures to measure, for example, how long it TAKES before a ticket is reassigned or CHANGES STATE. Metrics record and measure the workflow of individual records. With metrics, customers can arm their process by providing tangible figures to measure, for example, how long it takes before a ticket is reassigned or changes state. |
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