A chatbot is a computer program that simulates and processes human CONVERSATIONS. They can interact with us just like any other real person. Chatbots can be a basic program that answers a query in a single line or can be sophisticated assistants that can LEARN and evolve to attain an increasing level of personalization as they gather and PROCESS information.

Chatbots have now developed to a level where they can chat with a person without giving the impression that they are talking to a ROBOT. They can work continuously 24*7 even when the customer support executives of organizations are not around. Furthermore, they can harness the power of data and can properly address the grievances of the customer. Therefore, chatbots can be deployed to deliver the best customer support and can decrease the cost of customer service of an organization CONSIDERABLY.