Customization is the job of fitting the ERP software to meet the demands of a particular ORGANIZATION. This would MEAN the mapping of the organizational structures, processes & environment of the organization into the corresponding model of the organization that is embedded in the ERP software. In other words, it is a mapping of the real WORLD into the model world of the particular ERP software.

The structure and processes REPRESENT one part of customization; the creation of master DATA, input-output forms, validations, reports, queries, formats, authorization, backup / restore procedures, data administration procedures, disaster recovery processes etc., represent the full gamut of customization.

Customization is the job of fitting the ERP software to meet the demands of a particular organization. This would mean the mapping of the organizational structures, processes & environment of the organization into the corresponding model of the organization that is embedded in the ERP software. In other words, it is a mapping of the real world into the model world of the particular ERP software.

The structure and processes represent one part of customization; the creation of master data, input-output forms, validations, reports, queries, formats, authorization, backup / restore procedures, data administration procedures, disaster recovery processes etc., represent the full gamut of customization.