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InterviewSolution
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What Is Service Desk? |
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Answer» A Service Desk is a Single Point of CONTACT between users and IT Service Management. It manages information delivery by utilizing Information IT INFRASTRUCTURE Library (ITIL) V3 best practices to deliver these services both with software and DEFINED processes. The Service Desk is the first contact in an ORGANIZATION for any and all IT questions. Best practices Service Desks are process focused and company strategy focused. A Service Desk is a Single Point of Contact between users and IT Service Management. It manages information delivery by utilizing Information IT infrastructure Library (ITIL) v3 best practices to deliver these services both with software and defined processes. The Service Desk is the first contact in an organization for any and all IT questions. Best practices Service Desks are process focused and company strategy focused. |
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