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What Is Sla? |
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Answer» Service Level Agreement, a contract between a Provider and the Client which commits the Provider to a required level of service. An SLA should contain a SPECIFIED level of service, support options, penalty provisions for SERVICES not PROVIDED, a GUARANTEED level of system PERFORMANCE as relates to downtime or uptime, a specified level of customer support and what software or hardware will be provided and for what fee. Service Level Agreement, a contract between a Provider and the Client which commits the Provider to a required level of service. An SLA should contain a specified level of service, support options, penalty provisions for services not provided, a guaranteed level of system performance as relates to downtime or uptime, a specified level of customer support and what software or hardware will be provided and for what fee. |
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