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What Is The Difference Between Change Request And Service Request?

Answer»

We ALWAYS APPROACHED it as change is a change in infrastructure (OS changes, PATCHES, FIRMWARE UPDATES, maintenance, etc.) while service requests are changes in day-to-day things users need to do their jobs (passwords, group changes, permissions, etc.).

We always approached it as change is a change in infrastructure (OS changes, patches, firmware updates, maintenance, etc.) while service requests are changes in day-to-day things users need to do their jobs (passwords, group changes, permissions, etc.).



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