You can use the SAP Solution Manager as a customer platform for efficient implementation and operation of SAP Solutions such as the mySAP Business Suite (CRM). It makes use of the mentioned ASAP (key accelerated SAP implementation concepts).

The way I APPROACH things is usually the following (supposing that the customer is considering implementing SAP CRM):

1) First you analyze business requirements. What processes are being USED? Are the processes working in an optimal way?
2) What processes need to be IMPROVED? How can you improve them from a business perspective?
3) Make AS-IS analysis of the current business process and DESIGNS the TO BE processes.
4) Translate the TO BE processes into system processes such as marketing and campaign management, account and contact management, IC win or Webclient, complaint or case management…..

You can use the SAP Solution Manager as a customer platform for efficient implementation and operation of SAP Solutions such as the mySAP Business Suite (CRM). It makes use of the mentioned ASAP (key accelerated SAP implementation concepts).

The way I approach things is usually the following (supposing that the customer is considering implementing SAP CRM):

1) First you analyze business requirements. What processes are being used? Are the processes working in an optimal way?
2) What processes need to be improved? How can you improve them from a business perspective?
3) Make AS-IS analysis of the current business process and designs the TO BE processes.
4) Translate the TO BE processes into system processes such as marketing and campaign management, account and contact management, IC win or Webclient, complaint or case management…..