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What Is The Purpose Of Button "refresh Index" In Screen "standard Task: Maintain Agent Assignment" (in Menu Additional Data>agent Assignment>maintain)?

Answer»

GENERALLY, the agents for a task are STORED in a CLUSTER (index). The refresh BUTTON just POPULATES this cluster. When you push that button, the code function RH_TASK_AGENTS_INDEX is executed.

Generally, the agents for a task are stored in a cluster (index). The refresh button just populates this cluster. When you push that button, the code function RH_TASK_AGENTS_INDEX is executed.



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