Several factors MAKE an EAP successful:

• Strict confidentiality.
• Open to employees and their immediate families.
• Recognition and COMMITMENT by management, employees and union (if there is one) that an EAP is needed.
• POLICIES and procedures supported by top management, employees and the union.
• Establishment of both formal and informal REFERRAL procedures.
• Promotion of the EAP and encouragement to USE the service.
• Managers and employees educated in the workings of the EAP.
• Periodic evaluation of the EAP to be sure the needs of both the employee and the employer are being met.

In addition, the EAP must be monitored and evaluated to ensure continued quality of the referral/assistance and to correct potential trouble situations. An appropriate assessment, referral and follow-up of progress are important for continued success of the EAP.

Several factors make an EAP successful:

In addition, the EAP must be monitored and evaluated to ensure continued quality of the referral/assistance and to correct potential trouble situations. An appropriate assessment, referral and follow-up of progress are important for continued success of the EAP.